Media24 Call Centre Agent Position

Media24 is a leading media company in Africa with interests in newspapers, magazines, digital publishing, printing, distribution, book publishing, online services and eCommerce. It is part of Naspers, a multinational group of media and ecommerce platforms.

Media24 has now a vacant position of a Call Centre Agent to be occupied by an applicant that will successfully be selected based on the requirements of this opportunity. The purpose of this position to a successfully selected candidate is to manage and oversee all the Social Media platforms related to the brand, as well as additional platforms that may be used by consumers. The agent will ensure query resolution and brand management within the company SLA.

Requirements and Duties:

Requirements:

>>Matric

>>At least 2 years’ Call Centre experience

>>Proficiency in relevant software packages and applications

>>Full understanding and proven experience of customer service and social media, brand management and marketing

Duties:

>>Managing all the various platforms to positively display the brand and organisation

>>Managing Data to ensure accurate reporting

>>Provide feedback to team on progress of queries/outstanding issues and ensure resolution by engaging with various stakeholders both internally and externally

>>Assisting with inbound calls where necessary, as well as outbound calls to customers in order to provide feedback on queries and requests via the various platforms.

>>Assist with emails as well as web-chat, as required

>>Ensure compliance with brand and company standards and ensure service level timelines are adhered to

Competencies:

>>Ability to work independently and in a team

>>Solid understanding of Social Media and Brand Management principles

>>Leadership and Management skills

>>Excellent time management skills

>>Information Gathering, Problem Analyses and Reporting Skills

>>Competency in all computer packages, i.e. Outlook, Excel, PowerPoint, Internet

>>Quality and Detail Orientation

>>A strong Customer Focus

How to Apply:

Visit here to Apply Online