JobsOpportunities
Vacancy: Customer Service Agent
| Job Description | Tracker requires the Services of a MCC Agent: Monitoring Customer Service Agent in the Monitoring Call Centre based at our Head Office in Johannesburg. This position requires a candidate who is committed to delivering extra ordinary customer service as well as conscious about our customers and their vehicle safety. The ideal person should be able to work shifts of 12 hours, be committed and dedicated and work in a disciplined environment. |
| Key Responsibilites | • Liaise between strategic parties leading to the recovery of stolen vehicles. • Administration, i.e recording of information of Tracker units including data capturing. • Responsible for the Monitoring and execution of all signals received: o Identification and immediate action of potential stolen vehicles o Identifying the need for medical or roadside assistance o Monitoring and taking immediate action where client safety is concerned • Provide service Inbound and Outbound to both existing and prospective clients. • Take emergency calls and direct to the emergency department. • Ensure Customer Service Standards are maintained and queries are resolved in a professional manner. • Adhere to internal and external SLA’S. • Report any deviation to the Shift Supervisor. |
| Key Requirements | • Matric or Equivalent • Committed to excellence in customer service • Customer Service Experience o 12 Months experience in a Customer service environment o Excellent Written and Verbal Communication skills o Ability to think Pro-actively o Ability to handle pressurised situations or conditions • Must be able to work shifts (weekends & public holidays) and have own transport • Work standby when required • Understand the importance of teamwork • Be able to work in a disciplined environment • Be able to follow Processes and Procedures • Contribute towards enhancements within the Department. • Attention to detail • Accurate data capturing • Computer literate ADVANTAGES: • 1 years experience in the vehicle tracking/security industry • 6 Months experience in a service oriented / security call centre environment • Grade C PSIRA (registered) • Experience gained through a Call Centre Certificate / Learnership will be considered |
