Permanent Part-timer Opportunity at adidas Durban

adidas is inviting energetic, customer-focused and fashion-conscious candidates to apply for the Permanent Part-timer opportunity at its West Street store in Durban. This role is ideal for someone who has a genuine passion for retail and customer service and enjoys helping shoppers find products that match their needs and personal style. The successful candidate will support the management team with day-to-day store operations while delivering the high level of service associated with the adidas brand.

The Permanent Part-timer position provides an opportunity to gain valuable practical experience across customer service, sales, merchandising, stock movement, point-of-sale operations and loss prevention. Candidates will work in a fast-paced, high-volume retail environment where flexibility, enthusiasm and adaptability are important. Although previous fashion retail experience will be highly regarded, it is not essential, making the opportunity suitable for candidates with limited retail experience who have the right attitude and willingness to learn.

Key Responsibilities

• Deliver the highest level of adidas customer service to every customer.
• Welcome customers into the store and provide friendly, professional assistance.
• Help customers find the right adidas products based on their needs, preferences and desired look.
• Use effective selling techniques, including add-on sales, to maximise sales opportunities.
• Explain relevant technical product information to customers to improve product understanding and support sales.
• Work towards individual and store sales goals and contribute to achieving overall performance targets.
• Complete regular sales transactions involving cash, credit cards, cheques and other approved payment methods when required.
• Develop proficiency in the point-of-sale system and use it correctly according to company procedures.
• Maintain the integrity of point-of-sale processes through careful attention to policies and procedures.
• Assist with product ticketing and ensure paperwork is checked against items received where required.
• Support the movement of products from the stockroom to the sales floor on a fill-in basis.
• Assist with maintaining appropriate stock availability on the sales floor.
• Support the development and upkeep of merchandise displays.
• Follow display suggestions, schedules and merchandising direction provided by the store management team.
• Help maintain a clean, organised and attractive store environment.
• Complete general housekeeping duties, including cleaning the store when required.
• Safeguard company assets and handle products and equipment responsibly.
• Support loss-prevention activities by monitoring the sales floor for suspicious activity.
• Report suspicious or unusual behaviour to the appropriate management or security personnel.
• Follow adidas security procedures and SLAP requirements.
• Participate in in-store training and digital learning provided by adidas, including Atticus and AREA.
• Develop and maintain strong product knowledge through training and ongoing learning.
• Apply role best practices and product knowledge when assisting customers.
• Familiarise yourself with Power BI tools to better understand store performance.
• Use available performance information to gain insight into best-selling products and blackhole products.
• Assist management with day-to-day store maintenance and operational requirements.
• Be willing to serve primarily as a Greeter at the front door during busy trading periods when required.
• Work collaboratively with colleagues to deliver strong sales and customer service results.
• Support other store duties as reasonably required by management.

Requirements and Skills

• A Matric certificate is required.
• Candidates should have between 0 and 1 year of retail experience.
• Previous fashion retail experience will be highly regarded but is not essential.
• A genuine passion for retail and customer service is essential.
• Candidates should enjoy working with people and creating positive customer experiences.
• Strong and upbeat communication skills are required.
• Candidates should be confident when approaching and assisting customers.
• The ability to use initiative is important when responding to customer needs and store requirements.
• Flexibility is essential, including the ability to assist during weekdays, evenings and weekends.
• Candidates should be adaptable and comfortable handling a variety of tasks.
• The ability to respond positively to changing circumstances and priorities is required.
• Strong teamwork skills are important.
• Candidates should have the passion and enthusiasm to work with colleagues towards achieving shared results.
• The ability to perform effectively in a fast-paced, high-volume retail environment is essential.
• Enthusiasm and a positive attitude are required.
• A genuine love for fashion and sport-inspired retail is advantageous.
• Candidates should be confident when helping customers create different looks and styles.
• Good attention to detail is important when processing transactions, handling merchandise and following procedures.
• Candidates should be willing to learn and participate actively in training programmes.
• The ability to build product knowledge and apply it effectively during customer interactions is important.
• Candidates should demonstrate reliability, professionalism and accountability.
• A customer-first mindset is essential for success in the role.

The adidas Permanent Part-timer opportunity at West Street in Durban is well suited to someone who thrives in a customer-facing retail environment and enjoys the energy of fashion and sport. The successful candidate will have the opportunity to engage directly with customers, provide product recommendations and help create memorable shopping experiences. Strong enthusiasm and confidence will be important because the role involves actively interacting with customers and supporting the store’s sales objectives.

Sales is a key part of the position, with the successful candidate expected to use selling techniques such as add-on sales and effective product explanations. Understanding the features and technical information associated with adidas products can help the Sales Associate provide more useful recommendations while building customer confidence. Candidates who enjoy learning about products and using that knowledge to help customers find the right solutions will be well suited to this opportunity.

The position also includes several operational responsibilities that support the smooth running of the store. These include processing transactions through the point-of-sale system, assisting with stock movement, checking merchandise paperwork, supporting ticketing activities and maintaining store displays. Attention to detail and a willingness to assist with a variety of tasks will be important, particularly in a busy retail environment where priorities can change throughout the day.

Maintaining strong store standards is another important aspect of the role. The successful candidate will assist with general housekeeping, including keeping the store clean, organised and inviting for customers. They will also be responsible for supporting loss prevention, safeguarding company assets, monitoring the sales floor and reporting suspicious activity in accordance with adidas security procedures and SLAP requirements.

Training and continuous development are also built into the role. Permanent Part-timers are expected to participate in in-store and digital training through platforms such as Atticus and AREA, helping them maintain strong product knowledge and understand best practices. Candidates will also be encouraged to familiarise themselves with Power BI tools to gain a better understanding of store performance, best sellers and blackhole products.

Flexibility will be particularly important because the role requires availability during weekdays, evenings and weekends. The successful candidate should be comfortable working across different store duties and adapting to changing customer and operational requirements. Previous fashion retail experience is an advantage, but candidates with 0 to 1 years of retail experience can apply if they demonstrate strong customer service skills, enthusiasm and a willingness to learn.

The successful candidate will join a team-focused environment where collaboration and shared results are highly valued. The ability to work independently while also supporting colleagues will be important in maintaining an efficient and positive store operation. Candidates who are outgoing, confident, adaptable and passionate about fashion will have an opportunity to make a meaningful contribution to the adidas customer experience.

The Permanent Part-timer position is based at the adidas West Street store in Durban, KwaZulu-Natal. Applicants must have a Matric certificate and should have 0 to 1 years of retail experience. Interested candidates who enjoy customer service, fashion and fast-paced retail and who are available to work flexible trading hours are encouraged to apply through the official adidas careers platform.

Apply here