Casual Frontshop Assistant Opportunity at Dis-Chem Pharmacies Limited Mokala Mall

Dis-Chem Pharmacies Limited is inviting applications for a Casual Frontshop Assistant position at Mokala Mall in Kuruman, Northern Cape. This is a part-time, entry-level retail opportunity for a customer-focused individual who can support frontshop operations, merchandising, point of sale activities and general store administration. The successful candidate will help ensure that products are correctly displayed, shelves remain fully stocked and customers receive friendly, professional assistance. The role also involves handling payments, managing stock, maintaining housekeeping standards and following Dis-Chem policies and procedures. Applications for the Casual Frontshop Assistant position close on 2 October 2026.

The position is suited to candidates who are interested in building experience in the retail sector and are comfortable working in a busy customer-facing environment. The successful applicant will be expected to maintain product ranges on the shelves, monitor expiry dates, replenish merchandise and assist customers with queries about products and stock availability. Accuracy is particularly important because the role includes processing different forms of payment, handling cash and completing various point of sale activities. Candidates will also need to follow stock control procedures carefully and report damaged, expired or low-stock merchandise to management. A professional attitude, good communication skills and the ability to work independently will be important throughout the role.

Key Responsibilities

• Ensure that full ranges of products are available on shelves and presented neatly according to Dis-Chem standards.
• Monitor shelf stock to ensure products have not reached their sell-by dates.
• Restock merchandise when required to support maximum sales and product availability.
• Follow up on customer out-of-stock queries in line with the customer service out-of-stock list and ensure that these are handled timeously.
• Store and pack delivered stock or merchandise taken from the storeroom in the correct locations.
• Ensure merchandise displays, labels and pricing are accurate and correctly presented.
• Report price discrepancies to management as soon as they are identified.
• Keep the storeroom organised, neat and tidy at all times.
• Maintain up-to-date product knowledge in order to assist customers effectively.
• Assist with restocking merchandise and supplies when needed.
• Assist with back shopping when required.
• Handle merchandise carefully to minimise losses and damage.
• Process all customer purchases by receiving, verifying and processing cash, card, voucher, coupon and other accepted payments.
• Exchange merchandise and accept returned goods when authorised by the Frontshop Leader.
• Process loyalty cards, including cards linked to accelerated partners.
• Place cash in the drop safe according to standard operating procedures.
• Ensure line voids and price changes are approved and signed by the appropriate Frontshop Leader or Retail Store Assistant.
• Maintain accurate cash flow and follow all relevant cash-handling procedures.
• Facilitate regular stock rotation in accordance with Dis-Chem stock control procedures.
• Report low stock levels, out-of-stock items, damaged merchandise and expired stock to management.
• Assist with stock file counts and general stocktaking activities.
• Identify and report damaged or expired stock immediately.
• Assist with the loading and off-loading of stock when required.
• Flatten boxes after unpacking merchandise and place them in the designated area.
• Build professional relationships with customers and provide friendly, helpful and courteous assistance.
• Provide appropriate advice to customers within the scope of the role.
• Report customer compliments and complaints to management.
• Work towards the customer turnover per hour benchmark set by the company.
• Assist with the training of new and existing team members when required.
• Ensure outgoing stock, items and scripts are correctly scanned and paid for.
• Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, securely inside the till drawer until they are transferred to the drop safe.
• Report suspicious or inappropriate behaviour involving staff members or customers to management.
• Maintain housekeeping according to Dis-Chem standards.
• Follow all Dis-Chem policies and Standard Operating Procedures.
• Comply with Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Requirements and Skills

• Grade 12, Matric or Senior Certificate is essential.
• Applicants should have between 0 and 6 months of retail work experience.
• One year of retail work experience will be advantageous.
• A certification in Retail Business Management will be advantageous.
• Candidates should have knowledge of retail operations and administration.
• Applicants must be able to identify potential problems, find suitable solutions and understand when an issue needs to be escalated.
• Basic arithmetic skills, including addition, subtraction, multiplication and division, are required.
• Candidates should be able to communicate ideas and information clearly and effectively.
• Good customer service skills are important when responding to customer questions and requests.
• Applicants must understand the importance of following established procedures.
• Candidates should take personal responsibility for the quality and timeliness of their work.
• The ability to achieve results with limited supervision is important.
• Basic computer skills, including Word, Excel and Outlook, will be advantageous.
• Numerical skills and knowledge of SAP will also be advantageous.
• Applicants must be able to work retail hours.
• Candidates must be South African citizens.
• Applicants will be subject to MIE screening, must have no criminal record and must have a clear credit rating.
• A valid driver’s licence and own reliable transport are required.

The Casual Frontshop Assistant opportunity at Dis-Chem Mokala Mall provides an opportunity to gain practical retail experience while working directly with customers and supporting daily pharmacy and frontshop operations. The role combines customer service with merchandising, stock control, cash handling and general store administration, making it suitable for someone who enjoys a varied working environment. Candidates will need to remain organised and accurate while completing routine responsibilities and responding to customer needs. The ability to follow procedures consistently is especially important because the position involves financial transactions, stock management and compliance with company standards. A professional and helpful approach will also be essential when assisting customers.

Stock management forms a significant part of the position, with the successful applicant expected to maintain shelf availability, rotate products and identify merchandise that is damaged or expired. Candidates will also assist with stock counts, stocktaking, deliveries and the loading and off-loading of merchandise when required. Careful handling of products is important to prevent unnecessary losses, while accurate reporting helps management address stock shortages and discrepancies. The successful candidate should therefore be comfortable with practical tasks and have a strong attention to detail. Keeping the storeroom, shelves and surrounding areas organised will also contribute to a safe and efficient store environment.

Customer service is another central responsibility of the Casual Frontshop Assistant role. Employees are expected to establish professional relationships with customers and provide friendly, helpful and courteous assistance. This includes responding to questions, following up on out-of-stock requests and ensuring that customers receive appropriate support during their shopping experience. Strong communication skills will help the successful applicant understand customer needs and respond clearly and respectfully. Candidates should also understand the importance of escalating issues appropriately when a matter falls outside their responsibilities or requires management intervention.

The position also involves significant responsibility at the point of sale. The successful applicant will process purchases and handle different forms of payment, including cash, cards, vouchers and coupons. Cash must be handled securely and transferred to the drop safe according to the required procedures, while line voids and price changes must receive the necessary authorisation. Accuracy and accountability are therefore essential when working with tills and daily takings. Applicants should be comfortable working with basic arithmetic and maintaining concentration while handling financial transactions in a busy retail environment.

Dis-Chem also expects employees to maintain professional standards in areas such as housekeeping, health and safety, personal appearance and compliance with company procedures. Candidates must be willing to work retail hours and meet the stated employment conditions, including South African citizenship, MIE screening, no criminal record, a clear credit rating, a driver’s licence and reliable transport. The remuneration for the position is market related. The vacancy is listed as a part-time opportunity under the Retail division, with entry-level experience requirements.

Applications for the Casual Frontshop Assistant position at Mokala Mall, Kuruman close on 2 October 2026. Interested candidates should carefully review the requirements and ensure that they provide accurate information when completing their application. The role can provide valuable exposure to retail customer service, merchandising, stock control and point of sale operations for candidates looking to develop their experience in the retail industry. Dis-Chem states that only successful applicants will be contacted, and candidates who have not been contacted within two weeks after the closing date should consider their applications unsuccessful. Eligible applicants can submit their applications through the official Dis-Chem recruitment platform below.

Apply here