Applications Open for Old Mutual Data Capturer Positions In Various Locations (3-Month Contract)

Applications Open for Old Mutual Data Capturer Positions In Various Locations (3-Month Contract). Old Mutual invites suitably qualified candidates to apply for the 3-month contract position of Data Capturer, across the country. This role focuses on delivering exceptional customer service by assisting clients in navigating digital platforms, managing branch queues, and supporting digital transaction submissions.

Job Description

This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.

Key Responsibilities:

• Queue Management: Proactively manage customer queues to ensure a smooth and efficient branch experience, reducing wait times and alleviating pressure on branch staff.
• Digital Transaction Support: Guide customers in using digitally enabled devices for their transactions, including:
  • Providing clear and concise information to enhance customer understanding.
  • Offering step-by-step self-service guidance to empower customers to use digital platforms independently.
  • Assisting with the submission process for transactions, whether through the customer’s own device or a branch self-service device (where applicable).
  • Sharing call centre contact details for additional support when needed.
• Customer Engagement: Deliver exceptional customer service by addressing queries, resolving issues promptly, and maintaining a professional and approachable demeanor.
• Digital Platform Advocacy: Promote the use of Old Mutual’s digital customer service platforms to enhance customer convenience and streamline branch operations.

Minimum Requirements:

• Educational Qualification: National Senior Certificate or equivalent NQF Level 4 qualification.
• Language Proficiency: Fluency in English and proficiency in at least one additional South African language to cater to diverse customer needs.

Competencies:

To succeed in this role, candidates must demonstrate the following competencies:

• Customer Service: A strong interpersonal and customer-focused approach, with a passion for delivering exceptional service.
• Communication: Excellent verbal communication skills to explain digital processes clearly and build rapport with customers.
• Problem-Solving: Ability to identify issues quickly and provide effective solutions to ensure a positive customer experience.
• Situational Awareness: Keen observational skills to anticipate customer needs and respond proactively in a busy branch environment.
• Technical Proficiency: Familiarity with digital platforms and processes to guide customers effectively.
• Physical Stamina: Comfortable with standing for extended periods and performing physical tasks as required in a branch setting.
• Flexibility: Willingness to work varied shifts, including weekends and public holidays, to meet branch operational needs.
• Multi-lingual: Proficiency in English and another South African language to communicate effectively with a diverse customer base.

Skills:

The following skills are essential for the role:

• Action Planning: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Client Management: Building and maintaining positive relationships with customers to enhance their experience.
• Computer Literacy: Comfortable using digital devices and platforms to assist customers.
• Database Administration: Basic understanding of data entry and management systems.
• Desktop Publishing (DTP): Familiarity with creating or managing simple digital content, if required.
• Executing Plans: Following through on assigned tasks with accuracy and efficiency.
• Management Reporting: Ability to provide feedback or reports on customer interactions and branch activities.
• Network Administration: Basic knowledge of network systems to troubleshoot minor connectivity issues on digital devices.
• Numerical Aptitude: Comfortable handling numerical data for transaction processing.
• Office Systems: Familiarity with standard office software and tools.
• Oral Communications: Clear and effective verbal communication with customers and colleagues.
• Policies & Procedures: Understanding and adhering to Old Mutual’s operational guidelines.
• Report Review: Ability to review and summarize customer interaction data for branch reporting.
• Resource Scheduling: Managing time and resources efficiently to support branch operations.

Competencies (Core Behaviors):

In addition to the above, candidates should embody the following core behaviors:

• Collaborates: Works effectively with colleagues and customers to achieve shared goals.
• Communicates Effectively: Conveys information clearly and listens actively to customer needs.
• Demonstrates Self-Awareness: Reflects on personal performance and seeks opportunities for growth.
• Drives Results: Consistently meets objectives and delivers high-quality service.
• Ensures Accountability: Takes ownership of tasks and responsibilities.
• Manages Complexity: Handles multiple tasks and resolves challenges in a dynamic environment.
• Optimizes Work Processes: Identifies ways to improve efficiency and customer satisfaction.
• Organizational Savvy: Navigates the organizational structure to achieve objectives and support customers effectively.

Education:

• Matriculation Certificate (Matric): A minimum requirement to ensure candidates have the foundational knowledge needed for the role.

How to Apply

Click HERE to apply

Closing Date: 18 September 2025, 23:59

Employment Equity Statement:

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. We are committed to diversity and inclusion, and we encourage applications from candidates who share our values and vision.