Sales Assistant Opportunity at Typo Brooklyn Mall

Typo is inviting creative, energetic and customer-focused candidates to apply for the Sales Assistant opportunity at Brooklyn Mall in Pretoria, Gauteng. This role is ideal for someone who loves stationery, travel, gifting and products with personality, while also enjoying the energy of a customer-facing retail environment. As Typo continues its exciting global brand refresh, the successful candidate will have the opportunity to contribute to a new chapter for a brand known for creativity, originality and a bold approach to everyday products.

The Sales Assistant will play an important role in bringing the Typo brand experience to life in store. The position involves creating memorable customer interactions, supporting merchandising and replenishment, and working collaboratively with colleagues to achieve store goals. Candidates should be enthusiastic, confident and passionate about people, while also being willing to embrace the brand’s evolving identity and help customers discover products that allow them to create, play and express themselves.

Key Responsibilities

• Act as a proud Typo Brand Ambassador and represent the brand in a positive and authentic manner.
• Create memorable, fun and engaging experiences for every customer who visits the store.
• Welcome customers warmly and provide friendly, enthusiastic and professional service.
• Engage with customers to understand their needs and help them discover suitable Typo products.
• Support a customer-focused environment that encourages creativity, individuality and self-expression.
• Live and demonstrate Typo’s brand values through everyday interactions with customers and colleagues.
• Champion the brand’s foundations and contribute to creating a positive impact in the communities the business serves.
• Support the Typo brand refresh by delivering consistent and engaging customer experiences.
• Help communicate the personality, creativity and distinctive character of the Typo brand through customer interactions.
• Keep the store looking fresh, attractive and inviting throughout the trading day.
• Merchandise products carefully according to store presentation standards.
• Replenish stock when required to ensure products remain available and the store is ready for customers.
• Maintain attractive product displays that make shopping easy and enjoyable.
• Assist with keeping merchandise organised, accessible and visually appealing.
• Support daily store activities and assist colleagues with operational requirements.
• Work collaboratively with the team to achieve sales and store goals.
• Contribute positively to team morale and celebrate achievements together.
• Participate in initiatives and activities that support the continued growth of the Typo brand.
• Stay engaged with Typo products, stationery trends, lifestyle products, travel items and gifting ranges.
• Develop product knowledge to provide customers with useful and relevant assistance.
• Help create an inclusive environment where customers and team members feel welcome.
• Take initiative when responding to customer needs and day-to-day store requirements.
• Adapt positively to changing priorities as Typo continues its brand transformation and growth.
• Support broader Cotton On Group initiatives and values within the store environment.

Requirements and Skills

• A genuine passion for customer service and working with people is essential.
• Candidates should have an interest in stationery, gifting, travel, lifestyle products and creative retail.
• Strong verbal communication skills are important for engaging confidently with customers.
• Good interpersonal skills are required for building positive customer relationships.
• Candidates should be friendly, energetic and approachable.
• A confident and enthusiastic personality is important in this customer-facing environment.
• Candidates should be comfortable representing a creative and personality-driven brand.
• An ability to work collaboratively as part of a team is essential.
• Candidates should be motivated to contribute to shared sales and store goals.
• Strong adaptability is important in a business undergoing an active brand refresh.
• Candidates should be willing to learn about new products, ranges and brand developments.
• Good organisational skills are beneficial for maintaining merchandise and store standards.
• Attention to detail is important when merchandising and replenishing products.
• Candidates should demonstrate initiative and a willingness to take ownership of assigned responsibilities.
• A positive attitude and willingness to contribute beyond basic duties are advantageous.
• Candidates should be comfortable working in a fast-paced retail environment.
• A genuine interest in creativity, culture and lifestyle products will be advantageous.
• Candidates should demonstrate professionalism and reliability.
• A customer-first mindset is essential for creating memorable shopping experiences.
• Applicants should be able to adapt to changing circumstances and priorities.

The Sales Assistant opportunity at Typo Brooklyn Mall offers a chance to become part of an exciting stage in the brand’s development. Typo is working towards becoming a global leader in stationery, travel and gifting while refreshing its brand identity and strengthening its cultural relevance. The successful candidate will contribute to this journey by bringing the brand to life through customer service, product presentation and genuine interactions on the sales floor.

Typo is known for creating products that add personality to everyday life and encourage customers to express themselves. From stationery and lifestyle items to travel products and gifts, the brand aims to turn ordinary moments into something more creative and unexpected. For a Sales Assistant, this means working in an environment where enthusiasm, individuality and a strong connection with customers are important parts of the retail experience.

Customer service will be at the heart of the role, with the successful candidate expected to create fun and memorable experiences for every person who walks through the doors. Building positive relationships, understanding what customers are looking for and helping them discover suitable products will all contribute to the store experience. Candidates who naturally enjoy meeting people and bringing energy to customer interactions may be particularly well suited to this position.

Merchandising and replenishment will also form an important part of the daily responsibilities. The Sales Assistant will help keep the store fresh, inviting and easy to shop by ensuring products are attractively displayed and available when customers need them. Attention to detail will be important because strong visual presentation can help showcase Typo’s distinctive product range and support the overall customer experience.

Teamwork will be equally important. The successful candidate will collaborate with colleagues to achieve store goals, support daily operations and celebrate shared successes. A willingness to help others, take initiative and contribute positively to team culture can make a significant difference in a busy retail environment.

Joining Typo also means becoming part of the wider Cotton On Group, a global fashion and lifestyle retailer with eight brands operating across 22 countries and 1,500 stores. The group is powered by 20,000 team members and focuses on making a positive difference in people’s lives through its brands and Foundation initiatives. Employees can access opportunities for local and global career growth across the group’s seven brands.

Team members also have access to benefits that include 50% off Cotton On Group brands such as Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo and Factorie. Other benefits highlighted by the group include 24/7 wellness support, discounts for employees and their families, uniform deals and financial-related benefits. These offerings are designed to support employees both in their careers and beyond the workplace.

The Sales Assistant position is based at Typo Brooklyn Mall in Pretoria, Gauteng. Candidates who are passionate about people, creative products, customer experiences and the evolving world of retail are encouraged to consider the opportunity. The role can provide valuable experience in customer service, merchandising, product knowledge and teamwork while allowing the successful candidate to be part of Typo’s exciting brand transformation.

Cotton On Group is committed to building a diverse and inclusive workforce and welcomes individuals from a wide range of backgrounds and experiences. Candidates who require individual support to fully participate in the recruitment process can contact careersrsa@cottonon.com.au for assistance. Interested applicants should use the official Cotton On Group careers platform to submit their application and learn more about the Sales Assistant position.

Apply here: https://ekxm.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/58210/