Risk Claims Administrator Opportunity at Salt Employee Benefits Midrand

Salt Employee Benefits is looking for a meticulous and service-driven Risk Claims Administrator to join its Risk Claims team in Midrand, Gauteng. This permanent opportunity is suited to an organised candidate who has strong attention to detail and can work accurately with financial and member information. The successful candidate will perform quality assurance checks on claims, verify supporting documentation and ensure that claims comply with applicable Fund rules and service level agreements. If you have strong administrative, analytical and customer service skills and can perform accurately under pressure, this opportunity could be a valuable step in your financial services career.

The Risk Claims Administrator will play an important role in ensuring that claims are processed accurately, efficiently and in line with required compliance standards. The position involves working with claim forms, member records, banking information, supporting documentation and system records on the Everest system. You will also communicate with internal departments, employers, service providers and clients to resolve outstanding queries and ensure that cases progress within the required timeframes.

Key Responsibilities

• Perform end-to-end quality assurance checks on claims using the Fund’s approved Quality Assurance checklist.
• Verify that claim forms and supporting documentation are complete and accurate.
• Ensure claim documentation is correctly completed, signed and compliant with Fund requirements.
• Compare claim information against system records on the Everest system.
• Identify missing information, discrepancies and potential errors.
• Escalate claim issues to the appropriate stakeholders for resolution.
• Confirm that all mandatory supporting documentation has been received and meets requirements.
• Conduct due diligence checks on member information.
• Verify member ID numbers, names, dates of birth, tax numbers, banking details and employer information.
• Identify outstanding loans or indebtedness in accordance with applicable legislation, including Section 37D and Section 19(5)(a).
• Perform member and beneficiary bank account verification after workflow loading.
• Check the Unclaimed Benefit Fund register for possible matches.
• Maintain accurate and complete member records on the Everest system.
• Attach all relevant correspondence to member and deceased member files.
• Capture accurate case notes and system updates.
• Respond to internal and external email queries efficiently and professionally.
• Handle telephone queries and provide accurate information to stakeholders.
• Liaise with Client Services, the Contact Centre, Compliance, employers and service providers to resolve claims-related queries.
• Provide ongoing feedback until queries have been fully resolved.
• Attend to escalated queries within 24 to 48 hours.
• Support Contact Centre employees and Claims Administrators with information and documentation requests.
• Meet the daily production target of 30 cases.
• Maintain an error rate below 1%.
• Maintain high levels of accuracy, productivity and compliance while working under pressure.
• Take accountability for allocated cases and complete them within agreed timelines.
• Support colleagues and contribute positively to the team environment.
• Participate in projects and additional business initiatives when required.
• Work overtime when operational requirements demand it.
• Build strong relationships with internal departments and external stakeholders.
• Promote a professional, responsive and client-focused service culture.
• Protect the company’s reputation by consistently maintaining service standards.
• Apply sound time management and organisational skills to meet daily targets and deadlines.

Requirements and Skills

• Grade 12 or Matric.
• Proficiency in Microsoft Excel.
• Knowledge of FICA principles.
• Knowledge of POPIA requirements.
• Understanding of Treating Customers Fairly (TCF) principles.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Good analytical and decision-making abilities.
• Ability to work accurately with financial and member information.
• Strong stakeholder engagement skills.
• Good customer service skills.
• Ability to work under pressure and meet strict deadlines.
• Strong organisational and time management skills.
• Ability to multitask effectively.
• Conflict management and negotiation skills.
• Ability to work independently.
• Ability to work effectively as part of a team.
• Commitment to compliance and ethical standards.
• Strong problem-solving abilities.
• Experience in employee benefits or claims administration will be advantageous.

The ideal candidate should be highly accurate and comfortable working with detailed information. Claims administration requires careful verification because errors in member details, banking information, documentation or system records can affect processing and client service. You should also be confident when communicating with different stakeholders and able to follow up on outstanding information until an issue has been resolved. A strong customer-focused approach is important because the role contributes directly to the quality and efficiency of claims service delivery.

The position also requires someone who can manage productivity expectations without compromising accuracy. The successful candidate will be expected to process 30 cases per day while maintaining an error rate below 1%. You should therefore be able to manage your time effectively, prioritise tasks and remain focused during periods of high workload. Flexibility is also important because overtime may be required to meet operational demands and deadlines.

This Risk Claims Administrator opportunity at Salt Employee Benefits provides an opportunity to develop experience within the financial services and employee benefits sector. The role offers exposure to claims quality assurance, compliance, data verification, stakeholder management and financial administration. Candidates who enjoy structured work, problem-solving and helping clients resolve queries can gain valuable experience in a professional risk claims environment.

Salt Employee Benefits is seeking candidates who can contribute to a professional and client-centric team culture. The successful applicant will be expected to maintain confidentiality, follow compliance requirements and demonstrate ethical conduct when handling sensitive member and claims information. Strong interpersonal skills and a willingness to collaborate with colleagues across different departments will be important to long-term success in the role.

Applications for the Risk Claims Administrator position close on 9 October 2026. Candidates who meet the minimum requirements and have the required administrative, analytical and customer service abilities are encouraged to apply. Relevant experience in employee benefits or claims administration will be advantageous, but the position is classified as entry level.

Apply here