Vacancy: Call Centre Quality Assurers

Requirements

• Matric (grade 12).
• Min 12 months in a sales call centre environment.
• Min 6-12 months experience as a Quality Assurer.
• Computer Literate.

Job Specification

• Assess all agents according to specific requirements.
• Report on agent and campaign performance with regards to outcomes, results and trends.
• Provide QA briefing or training as required.
• Conduct and complete investigations as requested, within the turnaround times.
• Ensure client requirements are fulfilled as per SLA agreement. 

Salaries range from R10,000 to R15,000 per month.

How to apply

Click here to apply online

Closing date: 21 June 2o14