Applications Open for the Capitec Bank Agent: Collections Posts

Applications Open for the Capitec Bank Agent: Collections Posts. Capitec Bank is on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

About the role
As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.

Experience

• Our ideal candidate has
• 1 – 2 years collections experience in a Collections/Sales Call Centre
• Grade 12 National Certificate/ Vocational
• Call centre experience.
• Collections experience
• Experience with Predictive Dialler, AWS Connect and MS Teams
• Proficiency in an African languages
• Call centre processes and procedures
• Customer care and service protocol

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol

What you will be doing
Client Engagement: Call or chat with clients to negotiate credit repayments.
Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
Product Assistance: Assist clients by providing product information and resolving collections-related queries.
Professional Interaction: Maintain professionalism in all client interactions.
Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.
 

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

How to Apply

Click HERE to apply.