Orders Clerk Opportunity at Libstar Montague Gardens

Libstar is inviting suitably qualified candidates to apply for the Orders Clerk position within its Rialto Foods & Packaging division in Montague Gardens, Western Cape. This is a permanent entry-level opportunity based at Printers Way and reporting to the Customer Service Supervisor. The successful candidate will support the efficient processing of incoming customer orders while ensuring that orders are captured accurately, processed on time and fulfilled in accordance with company procedures.

The Orders Clerk will play an important role in the customer service and warehouse operation by maintaining accurate order records, checking product availability and communicating with customers and sales representatives. The position requires a hardworking, dedicated and detail-oriented individual who can work with speed and accuracy while maintaining a high standard of customer service. Candidates should also be comfortable working collaboratively with supervisors, managers and other departments in a busy FMCG environment.

Key Responsibilities

• Accurately process all incoming customer orders.
• Ensure orders are processed on time and in full according to customer requirements.
• Maintain accurate records relating to customer orders and ensure all relevant procedures are followed.
• Check inventory records to determine the availability of requested products.
• Identify out-of-stock issues and escalate them to the appropriate personnel.
• Investigate and assist with resolving out-of-stock concerns where required.
• Identify shelf-life issues and escalate or resolve them in accordance with applicable procedures.
• Inform customers and sales representatives about order information by email or telephone.
• Communicate product availability, unit prices, expected delivery dates and anticipated delays accurately.
• Provide customers and representatives with timely updates regarding the status of their orders.
• Receive and respond to customer complaints in a professional and courteous manner.
• Investigate customer concerns and assist with appropriate resolution.
• Process credit notes accurately and within the required timeframes.
• Ensure customer and order information is captured correctly to minimise errors and delays.
• Communicate clearly and professionally with customers throughout the order process.
• Maintain effective communication between the customer service function and other departments.
• Liaise with supervisors and managers regarding order-related matters and operational issues.
• Follow company procedures and ensure that required administrative processes are completed correctly.
• Support a high standard of customer service by responding to queries promptly and professionally.
• Work closely with internal teams to ensure orders are processed and fulfilled efficiently.
• Assist with stock-taking activities when required, including monthly stock takes that may take place on a Saturday or Sunday.
• Maintain a positive and cooperative approach when supporting colleagues and operational requirements.
• Take initiative when identifying issues that may affect order processing, customer satisfaction or service delivery.
• Perform additional duties when required due to the operational requirements of the Company.

Requirements and Skills

• Matric or Grade 12 is required.
• Computer literacy is essential.
• Working knowledge of Microsoft Word is required.
• Working knowledge of Microsoft Excel is required.
• Working knowledge of Microsoft Outlook is required.
• Experience with Syspro will be advantageous.
• Previous experience in the FMCG or food industry will be advantageous.
• Strong time-management skills are essential.
• Good verbal and written communication skills are required.
• An excellent customer service attitude is essential.
• Strong attention to detail is required, particularly when processing orders quickly and accurately.
• Candidates should be able to work with both speed and accuracy without compromising quality.
• Strong interpersonal skills are important when dealing with customers, representatives and internal departments.
• The ability to work effectively as part of a team is essential.
• Candidates should demonstrate a positive “can-do” attitude.
• The ability to take initiative and respond proactively to operational issues is important.
• Good planning and organising skills are required.
• Candidates should be adaptable and able to respond positively to changing operational requirements.
• The ability to apply knowledge and expertise accurately to daily responsibilities is important.
• Candidates should be able to build and maintain effective interpersonal relationships.
• A commitment to quality delivery and achieving required customer service standards is essential.
• Applicants must have a clear criminal record.
• Candidates must be available to assist with the monthly stock take, which may include weekend work on a Saturday and/or Sunday.

The Orders Clerk opportunity at Libstar offers an entry-level pathway into the FMCG and customer service environment for a candidate who is organised, accurate and comfortable working with customer orders. The role brings together order processing, inventory checking, administration, customer communication and credit note processing, providing broad exposure to important business operations. It is particularly suited to someone who enjoys a structured working environment but can also respond quickly and professionally when customer or operational issues arise.

Accuracy will be one of the most important requirements of the position, as the Orders Clerk will be responsible for processing orders and maintaining information that directly affects product availability and customer deliveries. The successful candidate must be able to work efficiently while checking details carefully, identifying stock or shelf-life problems and escalating issues when necessary. Strong attention to detail, sound time management and the ability to remain focused during busy periods will therefore be essential.

Customer service is another major aspect of the role. The Orders Clerk will communicate with customers and sales representatives by telephone and email, providing information about unit prices, delivery dates, order progress and possible delays. The ability to communicate clearly, courteously and professionally will help ensure that customers receive accurate information and that concerns are addressed in a timely manner.

The position also requires effective collaboration across departments, with regular interaction involving supervisors, managers and other internal teams. The successful candidate should be comfortable building positive working relationships and sharing information that assists with efficient order processing and customer query resolution. A willingness to take initiative and contribute to solutions will be important in supporting the overall performance of the customer service and warehouse operation.

Candidates with knowledge of Syspro or previous experience in an FMCG or food environment may have an advantage, while proficiency in Microsoft Word, Excel and Outlook will support the administrative requirements of the role. Applicants should also be prepared to assist with monthly stock takes, which may occasionally require work on a Saturday and/or Sunday. A clear criminal record and a strong commitment to professional conduct are required.

The permanent Orders Clerk position is based at Printers Way in Montague Gardens, Western Cape, within the Rialto Foods & Packaging division of Libstar. The successful candidate will report to the Customer Service Supervisor and will contribute to the accurate and efficient management of customer orders from receipt through to finalisation. This is a valuable opportunity for an individual looking to develop practical experience in customer service, order administration and FMCG operations.

Preference will be given to EE candidates in line with the Company’s employment equity plan and BEE strategy. Applicants should also be aware that they may occasionally be required to perform duties outside their normal daily responsibilities where these are necessary to meet the operational requirements of the Company. Before applying, candidates should review the company’s HR Processing Notice relating to the collection, retention, use and processing of personal information in accordance with the Protection of Personal Information Act.

The closing date for applications is 25 September 2026. Candidates who meet the requirements and are interested in building a career within customer service and FMCG operations are encouraged to submit their applications before the deadline. Libstar is looking for a dependable and detail-focused Orders Clerk who can consistently deliver accurate work while maintaining strong relationships with customers and internal stakeholders.

Apply here