Applications Open for the Icebolethu Group Field Agent Posts

Applications Open for the Icebolethu Group Field Agent Posts. Icebolethu Group is currently in search of vibrant Field Agents in Idutshwa ,Butterworth, Centane, Willovale, and Tsomo who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge

• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment and References

PROVINCE
NUMBER OF POSITIONS

Eastern Cape
30

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

How to Apply

Please submit CV’s to Lihle.Mtoba@Icebolethu.co.za

PRUDENCE.MRASI@icebolethu.co.za

Closing Date: 30th of April 2026