Internal Sales Administrator Opportunity at Pump and Abrasion Technologies Maitland

Job Overview
Pump and Abrasion Technologies is looking for a highly organised Internal Sales Administrator to join its B2B / Kit Your Crew division in Cape Town. This role focuses on managing customer orders from enquiry through to final delivery. You will coordinate between customers, warehouse teams, embroidery departments and logistics providers to ensure smooth order processing. The position requires strong administrative ability, communication skills and attention to detail. It is ideal for someone who enjoys structured processes, customer interaction and sales coordination within the apparel and fashion industry.

About the Company
Pump and Abrasion Technologies operates within the apparel and fashion sector while supporting customised B2B clothing and branding solutions. The Kit Your Crew division focuses on branded garments, embroidery services and customer-specific apparel solutions. The business values accuracy, professional communication and customer satisfaction throughout the order journey.

Position Details

• Position: Internal Sales Administrator – B2B / Kit Your Crew
• Department: Internal Sales and Operations
• Industry: Apparel and Fashion
• Functional Area: Sales
• Location: Maitland, Cape Town
• Employment Type: Permanent
• Experience Level: Mid-Senior
• Salary: R300 000 – R420 000 per annum

Role Summary
The Internal Sales Administrator acts as the central coordinator for B2B customer orders. You will manage communication between departments while ensuring orders move efficiently from quotation to production and delivery. The role also includes basic design-related tasks linked to embroidery approvals. You must be detail-driven and capable of handling multiple orders simultaneously without compromising quality or deadlines.

Key Responsibilities

Customer and Sales Support

• Act as the main contact for B2B customers after enquiries are received
• Communicate clearly about products, pricing and embroidery options
• Provide accurate quotes and delivery timelines
• Respond professionally to customer questions and updates
• Follow up on payments before production begins

Order and Process Management

• Manage orders from confirmation through to delivery
• Ensure embroidery approval documents are correct and approved
• Coordinate warehouse picking and stock movement
• Track embroidery progress and production timelines
• Confirm order completion before dispatch
• Arrange courier bookings and customer deliveries
• Ensure all orders meet customer specifications and deadlines

Embroidery Approval and Design Support

• Create embroidery approval documents for customers
• Update logo placement, garment mockups and colour adjustments
• Use Adobe Illustrator or similar design software at a basic level
• Learn and improve design skills where required

Quality Control and Customer Satisfaction

• Double-check order details before production begins
• Ensure customer approvals are completed correctly
• Identify issues early and communicate solutions quickly
• Maintain a calm, professional and customer-focused approach

Required Skills

Administrative Skills

• Strong organisational and coordination ability
• Excellent attention to detail
• Ability to manage multiple orders simultaneously
• Strong follow-through and deadline management

Communication Skills

• Professional written and verbal communication
• Customer service and relationship management
• Ability to explain technical embroidery limitations clearly

Technical Skills

• Basic Adobe Illustrator or similar design software experience
• Computer literacy and administrative systems knowledge
• Understanding of order tracking and logistics coordination

Personal Qualities

• Detail-oriented and accurate
• Calm under pressure
• Solutions-focused mindset
• Reliable and proactive
• Team-oriented with strong interpersonal skills

Minimum Experience

• Mid-senior level experience preferred
• Previous internal sales, order administration or operations coordination experience is beneficial
• Experience in apparel, embroidery or branded merchandise industries is advantageous

Work Environment

• Fast-paced B2B apparel and branding environment
• Office-based coordination role
• Daily interaction with sales, warehouse and logistics teams
• Customer-focused operational setting

This Internal Sales Administrator role offers an excellent opportunity for someone who enjoys combining administration, customer service and operational coordination. You will play a key role in ensuring customers receive accurate communication and high-quality service throughout the order process. The position provides exposure to B2B sales operations, embroidery coordination and logistics management within the apparel industry. If you are organised, detail-driven and committed to delivering excellent customer experiences, this role offers strong long-term career potential in Cape Town.

Apply here