Applications Open for the First National Bank (FNB) Learnership Programme 2025

Applications Open for the First National Bank (FNB) Learnership Programme 2025.

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience.

Responsibilities

• Delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area.
• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organization’s shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures.
• Maintains accurate activity reports.
• Investigate innovative ways to optimize processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value “I get better and better”.
• Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthens me”.
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader.
• Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.

Requirements:

• Must have a Grade 12 / Matric certificate
• Computer Literate (MS Office)
• No work experience required
• Be a South African citizen
• Be between the ages of 18 and 35
• Currently Unemployed

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

• All appointments will be made in line with FirstRand Group’s Employment Equity plan.
• The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
• The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

How to Apply

Click HERE to apply

Closing Date: Wednesday 25th June 2025