Vacancy: Member Services Consultant
The successful candidate will be responsible for responding to internal and external bookings and related product inquiries via email, telephone and face-to-face client meetings
Key performance areas:
– Managing inquiries, queries and complaints
– Booking and confirming reservations
– Updating member accounts
– Providing product information regarding destinations and new products etc
– General administration & ad-hoc duties
Personal attributes:
* Excellent communication skills and preferably bilingual – able to speak English and Afrikaans
fluently
* Sound interpersonal skills – assertive but tactful
* Customer service driven
* Team player but able to work independently
* Deadline driven with time management skills – able to prioritize, plan and organize
Minimum requirements / qualifications:
- A Matric Certificate
- A minimum of 2 years working experience preferably in a Customer Care / Timeshare / Travel Agency environment
- Call Centre / reservation experience within the timeshare industry preferable
- Literate in MS Office – Word, Excel & Outlook
How to apply
Click here to apply online
Closing date: 13 April 2014
