Eskom: Contact Centre Learnership Programme 2017 / 2018

Closing Date: 24 April 2017
Duration: 24 Months

Skills and Competencies

• Behavioural
  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism
  • Communication and interpersonal relations
• Leadership
  • Team player
  • Strong communication skills
• Knowledge
  • Ability to deal with stress
  • Report compliance
  • Service delivery exposure
  • Effective Time Management
• Skills
  • Negotiation skills
  • Decision making skills
  • Conflict handling
  • Customer Service and product skills
  • Telephone skills
  • Computer skills,
  • Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities

• Handling inbound interactions.
• Handling back office activities (Non – Technical Dispatch and follow ups).
• Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid

How to Apply