The Avusa Learnership Opportunity 2015 – 2016

Every year the Avusa Media division offers individuals from different areas learnership opportunities. These learnerships form part of the government’s National Skills Development aimed at imparting skills to creating jobs to ease poverty. These learnerships are offered under the auspices of the Sector Education and Training Authority (SETA) for the relevant industry.

Avusa Media was initially known as Johnnic Communications and was acquired by a unit of Mvelaphanda Group and renamed Times Media Group in 2012. Publications and services under this brand include magazines like Computing SA, Elle, Financial Mail, SA Mining and Soccerlife; newspapers like The Sunday Times, The Times, The Sowetan, Sunday World, Daily Dispatch, and Business Day. The Group also owns several community newspapers, publishers, retailers and a record company.

The Times Media Group offer a 12 month training internship in journalism programme for graduates as well as a Contact Centre Learnership.

Contact Centre Learnerships are open to those with the necessary qualification required to study for the Further Education and Training (FET) Certificate in Contact Centre Operations, NQF Level 4. People with disabilities are also encouraged to apply.

The learnership consists of both practical and theoretical and training in a call-centre environment. As a trainee you will be taught how to do this via correction and human development in humane, secure and safe detention or under community-based correctional supervision.

This Contact Centre Learnership will give you the opportunity to learn the skills required to work in a call-centre as well as gain intimate knowledge as to the required behaviour, respect and attitude that is required in any workplace. This combination will make it easier for you to get employment in the future.

Learners will earn a stipend for the duration of the learnership.

Requirements

There are certain requirements for being accepted into this learnership:

Qualifications

• You must be in possession of a Standard 10/Grade 12 Certificate; or
• Be in possession of a Further Education and Training Certificate NQF (Level 4) ; or
• Have successfully completed the National Certificate in Vocational Studies (NQF Level 4)
• Good communication skills
• Basic computer skills
• Average typing skills

Other Requirements

• You must be a South African citizen
• You must be between the ages of 16 and 30 years

• You must be motivated and detail-oriented

Preference will be given to suitable candidates who will add to the diversity of Times Media.
Employment enquiries

The FET Certificate Contact Centre Operations, NQF Level 4

This is outcomes-based learning, accredited by Services SETA, and the learnership is based on a legally binding contract between the employer, the learner, and the service provider.

The Learnership Programme is for a period of one year (12 months) and consists of:

Theory

A percentage of the training will consist of theory. This instructional training will take place in a classroom atmosphere and will consist of