FNB: Call Centre Traineeship Programme 2015

Job Description

Ref:IRC81320

The purpose for this traineeship is to work as a learner in various selected departments to gain work experience and an overall understanding of the financial industry.Duties

• Development of a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational co-operation in order to ensure a professional service delivery.
• Provision of innovative, cost effective sourcing solutions that market and promote FNB as an employer of choice.
• Ensuring the practice is embedded throughout the business by overseeing documentation and continuous knowledge management and improvement thereof.
• Comply with governance in terms of legislative and audit requirements
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Manage own development to increase own competencies.

Requirements

• Grade 12
• South African Citizen
• One year experience would be an advantage.

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