| Data capturing in respect of medical gap Short Term Insurance Products. Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practised and achieved in all duties performed and services provided to Admed customers.
EXPERIENCE & QUALIFICATIONS
- At least a matric qualification with a pass in the subject of typing or computer science
- Basic computer skills (MS Office suite)
- At least 6 months’ administration / information capturing experience
WORK OUTPUT
- Receiving of new applications and claims and where applicable, queries via e-mail and facsimile
- Accurately and completely capturing of new applications and pre-capturing of new claims onto MAGPI on the same day or within 24 hours of receipt
- Interacting with customers telephonically or via e-mail in respect of incomplete / incorrect personal details on application forms or claim forms
- Responding to queries received on the same day or within 24 hours of receipt
- Ensuring a high level of customer service when liaising with individual and corporate customers, intermediaries, binder holders and colleagues
- Managing of difficult and / or irate customers in a courteous, polite and calm manner
- Where requested, providing support to the front line team for inbound call overflows, query handling, complaints handling and mailbox coordination
- Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)
COMPETENCIES REQUIRED
- Ability to capture data with speed and accuracy
- Resilience and ability to work under pressure
- Computer literate with strong typing capability
- Strong sense of responsibility and ownership
- Disciplined and reliable
- Adaptability and willing to go the extra mile where necessary
- Organized and focused
- Results and solutions driven
- Good communication skills and ability to professionally manage customers
- A team player
HOW TO APPLY
If you are looking to apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
CLOSING DATE
No date indicated
CONTACT DETAILS
Mohau Mosupye
[email protected] (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
0114857407
All positions will be filled in accordance with our Employment Equity policy.
We also encourage people with disabilities to apply.
– original job
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