Home Shopper Opportunity at Pick n Pay

Pick n Pay is inviting applications for a Home Shopper to join its retail team. This full-time opportunity is suited to a customer-focused individual who is accurate, organised and able to work efficiently in a busy retail environment. The successful candidate will be responsible for picking customer orders according to the Picking Slip, ensuring that the correct products and quantities are selected and making sure that orders received by the store are accepted on time. The role plays an important part in delivering a reliable online shopping experience by ensuring customers receive the products they ordered.

The Home Shopper position at Pick n Pay requires someone who pays attention to detail and understands the importance of accurate order fulfilment. You will fill customer orders, handle returns and assist customers when selected products are unavailable by suggesting suitable replacements. You will also be expected to maintain hygiene and housekeeping standards, operate equipment correctly and follow workplace safety procedures. A customer-minded approach is essential because the quality and accuracy of your work directly affect the shopping experience.

Applicants must have a Matric or Grade 12 certificate. The ideal candidate should communicate clearly, listen carefully and respond appropriately to instructions and customer needs. You should be conscientious, comfortable following rules and procedures and able to remain focused when handling multiple orders. A responsible attitude, good attention to detail and a commitment to customer satisfaction will help you succeed in this position.

Key Responsibilities

• Accurately pick products according to customer orders and the information provided on the Picking Slip.
• Check selected items carefully to ensure that the correct products and quantities are included in each order.
• Ensure that all orders received by the store are accepted timeously and handled according to the required procedures.
• Fill customer orders efficiently while maintaining accuracy and attention to detail.
• Identify products that are unavailable and suggest suitable replacement items to customers.
• Ensure that replacement products meet customer requirements as closely as possible.
• Handle customer returns professionally and follow the relevant store procedures.
• Maintain high standards of hygiene and cleanliness throughout the working area.
• Keep the picking and order preparation areas organised and free from unnecessary clutter.
• Follow housekeeping requirements to ensure that the work environment remains clean and safe.
• Operate equipment in accordance with established procedures and workplace standards.
• Clean equipment correctly and ensure that it remains in suitable working condition.
• Follow all applicable safety standards when performing daily duties.
• Communicate clearly with colleagues and relevant team members to support accurate order processing.
• Listen carefully to instructions and respond appropriately to requests or changes.
• Follow company rules, regulations and operational procedures when completing assigned tasks.
• Maintain a customer-focused approach when dealing with product availability, returns and order-related matters.
• Complete assigned responsibilities conscientiously and within the required timeframes.
• Contribute to an efficient order fulfilment process and help maintain a positive customer experience.

Requirements and Skills

• Matric or Grade 12 certificate.
• Clear verbal communication skills and the ability to communicate information in an understandable manner.
• Good listening skills and the ability to respond appropriately to instructions and customer requirements.
• Ability to stay focused on the subject or task at hand.
• Customer-minded attitude and an understanding of customer expectations.
• Ability to consider situations from the customer’s perspective.
• Strong attention to detail when selecting products and checking customer orders.
• Accuracy when following Picking Slips and preparing orders.
• Conscientious approach to work and willingness to follow established procedures.
• Ability to work according to company rules, regulations and operational standards.
• Good organisational skills when handling customer orders and daily responsibilities.
• Commitment to maintaining hygiene, housekeeping and workplace safety standards.
• Ability to operate and clean equipment according to laid-down procedures.
• Professional approach when handling customer returns and product substitutions.
• Ability to work cooperatively with colleagues in a retail environment.
• Responsible attitude towards completing tasks accurately and on time.
• Commitment to providing customers with a positive and reliable shopping experience.

The Home Shopper position at Pick n Pay offers an opportunity for a Matric-qualified candidate who enjoys working in retail and takes pride in delivering accurate, reliable service. The successful applicant will help prepare customer orders, manage product substitutions, handle returns and maintain safe and hygienic working conditions. Pick n Pay values customer passion, respect, personal growth, honesty, integrity and individual accountability. Candidates who share these values and can work carefully in a busy retail environment are encouraged to apply. This is a full-time position under requisition number JR106188.

Apply here