Rental Call Centre Agent Learnership Opportunity at Europcar Car Bruma

Motus Corporation is inviting applications for the Europcar Car Rental Call Centre Agent Learnership in Bruma, Johannesburg. This six-month fixed-term programme is designed for unemployed young people who want to gain practical experience in the automotive and customer service industries. Successful learners will receive workplace training and work towards a nationally recognised Contact Centre and Business Process Outsourcing Support qualification at NQF Level 3. The programme provides exposure to call centre operations, vehicle reservations, customer service, rental administration and sales support. Applicants should have Grade 12, basic computer skills and strong communication abilities. You must also be available to participate in full-time training and workplace activities for the full six-month period.

Key Responsibilities

• Learnership participation: Complete all qualification requirements within the required timeframes and meet the expected learning standards.
• Training attendance: Attend classroom training sessions and take part in workplace learning activities.
• Assessments and assignments: Complete assessments, assignments, portfolios of evidence and practical workplace tasks.
• Inbound calls: Answer customer calls professionally and provide efficient assistance.
• Rental reservations: Process vehicle reservations, booking amendments, extensions and cancellations accurately.
• Customer enquiries: Respond to questions about vehicle availability, rental prices, products, promotions and company policies.
• Product information: Give customers accurate information about Europcar’s rental products and services.
• Complaint resolution: Handle customer complaints and refer complex issues to the appropriate team.
• Customer follow-ups: Follow up on customer requests and outstanding enquiries to ensure they receive assistance.
• Service standards: Meet call quality, productivity and customer service targets.
• Customer records: Capture accurate customer information and update relevant systems.
• Customer relationships: Build positive relationships through professional communication and reliable service.

Requirements and Skills

• Employment status: Applicants must be unemployed.
• Availability: Must be available full-time for the entire six-month learnership.
• Age: Applicants should be between 19 and 25 years old. Some flexibility may apply depending on individual circumstances.
• Education: Grade 12 or an equivalent qualification is required.
• Language proficiency: Good English communication skills are essential. Knowledge of additional South African languages will be an advantage.
• Computer literacy: Basic knowledge of Microsoft Office, email and internet applications.
• Driver’s licence: A valid driver’s licence will be advantageous.
• Background checks: Applicants must be willing to undergo criminal and credit checks in line with company policy.
• Shift availability: Must be willing to work shifts, weekends, public holidays and overtime.

Required Competencies

• Excellent verbal and written communication skills.
• Ability to identify customer needs and conduct effective needs analysis.
• Strong listening and customer service skills.
• Sales and persuasion skills.
• Ability to follow company rules, procedures and compliance requirements.
• Adaptability and willingness to learn new processes.
• Attention to detail and accuracy.
• Ability to build rapport with customers.
• Good time management and organisational skills.
• Patience and tolerance when handling different customer needs.

Personal Attributes

• Customer-focused approach.
• Consistency in applying knowledge, skills and professional standards.
• Target-driven attitude.
• Patience and resilience.
• Ability to work well within a team.
• Observant and attentive to customer needs.
• Positive attitude and willingness to learn.
• Honesty and integrity.
• Self-motivation and confidence.
• Ability to work under pressure and meet performance targets.

The Europcar Car Rental Call Centre Agent Learnership offers unemployed youth an opportunity to develop valuable customer service and contact centre skills while gaining experience in the car rental industry. The six-month programme is based in Bruma, Johannesburg, under Motus Corporation’s Europcar business unit. If you meet the eligibility requirements and can commit to the full programme, submit your application before 12 November 2026. The vacancy was posted on 5 November 2026.

Apply here