Applications Open for the Parliament Help Desk Operator Post

Applications Open for the Parliament Help Desk Operator Post. As a Help desk Operator, you will ensure prompt, efficient and effective handling of service requests to ensure the upkeep of the Parliamentary precinct as it relates to facilities and building services and related activities. (IRC8913)

Your Key Responsibilities Will Be:

• Recording and logging calls (coordinating the helpdesk)
• Processing of follow-up requests
• Maintains the database
• General administration

To Qualify, You Must Have:

• Grade 12 or NQF Level 4
• A relevant technical certification or training will be advantageous.
• A minimum of 2 years of relevant experience working in a service desk or help desk support environment, specifically in facilities or building services.

You Must Also Demonstrate:

• Good communication skills (Verbal and written); superior voice skills
• Ability to understand the building environment and accurately capture queries
• Ability to prioritize requests and act appropriately
• Able to work quickly, accurately and under pressure
• Computer literacy
• Good administrative skills
• Ability to be a team player and work independently

How to Apply

To apply, go to: https://www.parliament.gov.za/careers-parliament

STEP 1:

• To apply, go to www.parliament.gov.za and click on Careers.

STEP 2:

• Register your profile on the iRecruitment system.

STEP 3:

• Update your profile with all the relevant and necessary information relating to your personal particulars, highlighting and documenting your work experience, qualifications and skills acquired.
• Please attach certified copies of all your qualification certificates, ID and 3 contactable referees. Applicants who have not attached these copies will not be considered.
• Apply for the position of interest and follow the necessary steps on the system.

STEP 4:

• Ensure you complete the assessment.

STEP 5:

Click FINISH.

NB

• Shortlisted candidates will be subject to positive security clearance by the South African Police Service and State Security Agency (SSA), citizenship, ID, qualification checks, contactable references and competency-based assessments.
• If you do not receive any response within two (2) months of the closing date, please accept that your application has been unsuccessful. Parliament reserves the right not to make an appointment.
• All appointments are subject to relevant security clearance and qualification checks.
• The successful candidate will be expected to sign a performance agreement.

Closing Date: 12th November 2026