Seasonal Sales Associate Opportunity at Exact Whale Coast Mall

TFG is inviting applications for a Seasonal Sales Associate (120hr) position at Exact, Whale Coast Mall in Hermanus, Western Cape. This opportunity is ideal for an energetic, confident and customer-focused individual who enjoys working with people and has a passion for fashion and retail. As part of the Exact team, the successful candidate will help create a welcoming shopping environment, represent the brand professionally and contribute to delivering an excellent customer experience during the seasonal trading period.

The Seasonal Sales Associate will play an important role in helping customers find products that suit their needs, preferences and personal style. The position involves providing personalised assistance, promoting Exact’s product range, identifying opportunities to increase sales and working towards sales targets. The successful candidate will also help replenish merchandise and maintain an attractive, organised store so that products remain accessible and the shopping environment is ready for customers.

This Exact Seasonal Sales Associate vacancy at Whale Coast Mall in Hermanus is suited to a candidate who has completed Grade 12 and can work confidently in a fast-paced retail environment. Strong communication skills, a target-driven mindset and a genuine interest in customer service are important for success. Applicants should also be comfortable multitasking, taking initiative and working independently when required, while collaborating with colleagues to meet store objectives and maintain the brand’s service standards.

Key Responsibilities

• Act as an ambassador for the Exact brand by providing friendly, professional and engaging customer service.
• Welcome customers into the store and identify their individual needs, preferences and expectations.
• Exceed customer expectations by recommending appropriate products and providing practical solutions to their shopping needs.
• Build positive relationships with customers and encourage loyalty through attentive and personalised service.
• Monitor individual and store sales performance against established targets.
• Identify opportunities to generate additional sales by recommending relevant products and suitable alternatives.
• Promote Exact’s diverse product range and help customers find items that match their preferences and style.
• Keep up to date with current fashion and décor trends to provide relevant product recommendations.
• Use effective selling and negotiation techniques to support sales growth and improve customer satisfaction.
• Respond professionally to customer questions, concerns and challenges, working towards appropriate solutions.
• Assist with replenishing stock to maintain product availability and ensure the store is ready for customers.
• Help maintain neat, attractive and well-organised merchandise displays in accordance with store standards.
• Manage several tasks efficiently while maintaining a high level of customer service and attention to detail.
• Take initiative when identifying opportunities to improve sales performance and the customer experience.
• Follow company procedures and retail standards to ensure quality and consistency in daily activities.
• Plan and organise tasks effectively to meet customer needs and store priorities.
• Work cooperatively with colleagues to achieve sales objectives and support smooth store operations.
• Demonstrate determination and perseverance when working towards targets and handling challenging situations.
• Look for opportunities to improve product knowledge, selling techniques and the quality of service delivered to customers.

Requirements and Skills

• Grade 12 or Matric certificate.
• Genuine passion for people, fashion and retail.
• Strong customer service orientation and a commitment to delivering a positive shopping experience.
• Target-driven approach with a focus on sales performance and customer satisfaction.
• Good verbal and written communication skills.
• Ability to multitask effectively in a busy retail environment.
• Ability to work independently and take initiative when required.
• High level of attention to detail.
• Ability to build customer loyalty through professional and personalised service.
• Strong customer service delivery skills.
• Ability to understand customer challenges and identify suitable solutions.
• Selling and negotiation skills.
• Ability to recognise sales opportunities and recommend relevant merchandise.
• Good planning and organisational skills.
• Sound decision-making abilities and the capacity to respond to situations promptly.
• Commitment to maintaining quality standards and complying with company procedures.
• Willingness to learn about products, current trends and effective sales techniques.
• Strong interpersonal skills and the ability to build positive relationships with customers and colleagues.
• A proactive, adaptable and determined attitude towards achieving sales objectives.
• Commitment to continuous improvement and meeting customer expectations.

The Seasonal Sales Associate (120hr) opportunity at Exact, Whale Coast Mall in Hermanus, Western Cape, is a great opportunity for a Grade 12-qualified candidate who enjoys fashion, engaging with customers and working towards sales goals. The successful applicant will help drive sales, maintain stock availability, build customer relationships and contribute to an enjoyable shopping experience during the seasonal trading period. Interested candidates should submit their applications through the official TFG Careers platform. Preference will be given, but not limited to, candidates from designated groups in accordance with the Employment Equity Act.

Apply here