Payroll Administrator Opportunity at Fidelity Services Group East Rand

Fidelity Services Group is looking for a detail-oriented and organised Payroll Administrator to join its East Rand team in Benoni, Gauteng. This permanent opportunity is suited to an individual with strong administrative and numerical skills who can manage payroll-related processes accurately and within strict deadlines. The successful candidate will work closely with Area and Operations Managers and report directly to the allocated Payroll Managers. If you are confident working with payroll information, employee records and Microsoft Office systems, this could be a valuable opportunity to grow your career in payroll and accounting administration.

The Payroll Administrator will play an important role in ensuring that employee payroll information is captured, checked and maintained accurately. The position requires a methodical approach because posting sheets, leave records, pay changes, deductions and employee bookings must be processed according to established procedures. You will also be responsible for following up on queries and providing timely feedback to managers and employees. Strong communication skills and the ability to work independently under pressure will be important for success in this role.

Key Responsibilities

• Maintain route files so that they remain neat, organised and up to date.
• Ensure all bookings are updated daily.
• Review posting sheets and resolve queries within the required timeframes.
• Escalate unresolved posting sheet matters to the direct manager when necessary.
• Keep posting sheets with unresolved queries attached to the front of the relevant file until the matter has been resolved.
• Follow up on company numbers for all 102 bookings.
• Ensure individual bookings containing ID numbers also have the required company number.
• Escalate bookings that are not returned within the required 24-hour period.
• Ensure all 103 bookings on posting sheets are correctly marked and supported by the required reason and manager sign-off.
• Attend to all pay-related queries and provide feedback on the day the query is received.
• Provide a memo and payroll order number to the person who submitted a pay query.
• Ensure corrections are submitted using valid posting sheets and are clearly marked as correction posting sheets.
• Conduct daily courtesy calls to managers and sites that provide posting sheets.
• Ensure time books are submitted to management for employees within the assigned area of responsibility.
• Check route files back into the relevant process.
• Calculate rate-of-pay changes accurately.
• Submit and process relevant employee deductions.
• Process third-party deductions, garnishee orders and maintenance orders.
• Process employee leave accurately.
• Check and capture posting sheets daily.
• Ensure all pay-related queries are dealt with promptly.
• Provide immediate and accurate feedback on payroll issues.
• Work closely with Area Managers and Operations Managers to resolve payroll and administrative matters.
• Maintain accurate payroll records and documentation.
• Follow company payroll procedures, policies and internal controls.
• Complete assigned payroll duties within required deadlines.

Requirements and Skills

• Grade 12 or Matric certificate.
• SAP experience will be advantageous.
• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Excel.
• Strong administrative and organisational skills.
• Excellent numerical accuracy.
• Methodical approach to work.
• Strong interpersonal and communication skills.
• Ability to communicate professionally with employees and management at all levels.
• Ability to work independently without constant supervision.
• Ability to work effectively under pressure.
• Ability to meet strict deadlines.
• Own reliable transport.
• Strong attention to detail.
• Ability to work accurately with payroll and employee information.
• People-focused approach.
• Deadline-driven mindset.
• Vibrant and energetic attitude.
• Proactive and results-focused approach.
• Ability to use Microsoft Office systems effectively.
• SAP knowledge will be advantageous.

The ideal Payroll Administrator should be highly accurate and comfortable working with detailed employee and payroll information. You will need to identify discrepancies, follow up on missing information and ensure that corrections are processed according to established procedures. Good numerical skills are essential because rate-of-pay changes, deductions and other payroll-related information must be calculated and captured correctly. Strong organisation will also help you manage route files, posting sheets, time books and leave records efficiently.

The role requires regular communication with Area and Operations Managers as well as employees and other stakeholders. You should be confident when following up on outstanding information and able to provide clear feedback on payroll queries. The ability to remain professional and calm when dealing with multiple requests will be important, particularly during busy payroll periods. Candidates should also be able to work independently while knowing when to escalate issues to the appropriate manager.

This Payroll Administrator opportunity at Fidelity Services Group offers practical experience in payroll administration, employee records, deductions, leave processing and payroll query resolution. The position is based within FSG East Rand and falls within the accounting and auditing function. Candidates who are organised, detail-oriented and comfortable working with numbers can build valuable experience while supporting the company’s payroll operations.

Fidelity Services Group reserves the right not to make an appointment to the advertised position. Preference may be given to existing employees where appropriate, with selection based on merit. Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported as part of the company’s employment approach. Fidelity Services Group also promotes global fair practice and business ethics and places value on the continuous development of its employees.

Applications close on 25 September 2026. Candidates who meet the requirements should ensure that their CV clearly reflects their qualifications, administrative experience, computer skills and any payroll or SAP knowledge. Applicants who are not contacted within 10 working days after the closing date should consider their applications unsuccessful.

Apply here