Trainee (Service Department) Opportunity at Motus Toyota Cape Gate

Motus Corporation is looking for a motivated and customer-focused Trainee to join the Service Department at Toyota Cape Gate in Cape Town, Western Cape. This six-month contract opportunity is suited to someone who wants to gain practical experience in the automotive service environment while developing valuable customer service, administration and coordination skills. The successful candidate will assist Service Department staff with daily administrative and customer support responsibilities while receiving practical training. If you are organised, communicate confidently and have an interest in the motor industry, this opportunity could be a strong starting point for your career.

The Trainee will help coordinate activities between service advisors, technicians, foremen and customers to support an efficient service process. The position requires someone who can maintain high service standards while managing several tasks in a busy dealership environment. You will also assist with vehicle bookings, service updates, quotations, parts follow-ups and other operational responsibilities. Good communication, attention to detail and a willingness to learn will be important throughout the six-month training period.

Key Responsibilities

• Assist the Service Department with daily administrative and customer support duties.
• Coordinate workflow between service advisors, foremen, technicians and customers.
• Keep customers updated regarding service bookings and vehicle progress.
• Communicate effectively with all Service Department staff.
• Ensure vehicles are parked correctly outside at the start of the day.
• Make sure vehicle keys are secured in the designated key safe.
• Ensure job cards are signed off by technicians.
• Assist technicians with quotations and ensure requests are handled promptly.
• Provide support to the Controller, Foreman, Service Manager and Service Receptionist.
• Follow up on parts ordered for the workshop.
• Book vehicles into the Service Department.
• Record and report vehicle comebacks.
• Maintain a clean and organised work area.
• Promote and follow workplace health and safety standards.
• Assist with selling accessories and additional work.
• Prepare quotations for authorisation.
• Help maintain a professional customer experience throughout the service process.
• Assist with other Service Department duties as required by management.

Requirements and Skills

• Grade 12 or Matric.
• Computer literacy is essential.
• Clear criminal record.
• Valid driver’s licence.
• Excellent verbal communication skills.
• Ability to communicate professionally with customers and colleagues.
• Strong customer service orientation.
• Good organisational skills.
• Ability to coordinate multiple tasks in a busy environment.
• Attention to detail and accuracy.
• Ability to work effectively as part of a team.
• Willingness to learn and develop new automotive service skills.
• Motor industry experience will be advantageous.
• Reliable and responsible approach to assigned duties.

The ideal candidate should be comfortable working in a customer-facing automotive environment where service quality and efficient coordination are important. You will need to communicate clearly with customers while working closely with technicians, service advisors and management. The role also requires someone who can keep track of service bookings, parts, job cards and quotations without losing attention to detail. A positive attitude and willingness to assist colleagues will help you contribute to the smooth running of the Service Department.

This six-month Trainee opportunity at Toyota Cape Gate provides practical exposure to important dealership service processes. The successful candidate will gain experience in customer communication, vehicle bookings, administrative support, quotation preparation, parts follow-ups and service coordination. The training environment can help you develop transferable skills while giving you an understanding of how a professional motor dealership manages customer vehicles from booking through to completion.

The Trainee position is based within Motus Corporation’s Retail division and Toyota & Hino business unit in Cape Town, Western Cape. Candidates who have completed Grade 12, hold a valid driver’s licence and have strong communication skills are encouraged to apply. Previous motor industry experience is not essential, although it will be advantageous for applicants who already understand dealership service environments.

Applications close on 7 September 2026. Interested candidates should ensure that their CV is updated and clearly reflects their qualification, communication skills, customer service experience and any relevant automotive exposure. This opportunity is particularly suited to someone looking to gain practical experience and build a foundation for a career in automotive service operations.

Apply here