Call Centre Agent Opportunity at Truworths Cape Town

Truworths is hiring a Call Centre Agent to join its Fashion Call Centre in Cape Town, Western Cape. This permanent, on-site opportunity is ideal for motivated individuals who enjoy helping customers, communicating professionally and working in a fast-paced call centre environment. The role focuses on handling inbound and outbound customer calls while providing excellent service and supporting credit-related processes. Candidates with strong communication skills, attention to detail and a customer-first mindset are encouraged to apply. Previous call centre experience is advantageous, but candidates who meet the minimum requirements and are eager to learn are also welcome to apply.

Job Overview

As a Call Centre Agent, you will play an important role in delivering outstanding customer service while managing inbound and outbound calls efficiently. You will assist customers with account-related queries, explain payment options, perform affordability calculations and maintain accurate customer records. The role requires professionalism, excellent telephone etiquette and the ability to work accurately under pressure. You will also educate customers about payment benefits, National Credit Act (NCA) requirements and the consequences of non-payment. This is an excellent opportunity for individuals looking to build a long-term career in customer service within one of South Africa’s leading fashion retailers.

Key Responsibilities

• Prepare for inbound and outbound customer calls
• Deliver professional and effective call openings
• Conduct high-quality collections calls
• Perform accurate credit line affordability calculations
• Educate customers about payment benefits, the National Credit Act (NCA), Fashion Delivery Service and the consequences of non-payment
• Update customer information accurately during each interaction
• Record clear and detailed customer notes in the system
• Follow all administrative call procedures with speed and accuracy
• Deliver professional and courteous call endings
• Maintain high customer service standards during every interaction
• Resolve customer queries effectively and professionally
• Meet quality and performance standards set by the company

Requirements and Skills

• Matric or equivalent qualification
• Previous call centre or customer service experience is advantageous
• Computer literacy, including Microsoft Excel and Microsoft Word
• Excellent verbal and written communication skills in English
• Strong customer service and interpersonal skills
• Professional and friendly telephone manner
• Strong attention to detail and accuracy
• Ability to work independently in a fast-paced environment
• Good problem-solving skills
• Strong concentration and focus
• Self-motivated, proactive and flexible approach to work
• Ability to work shifts with reliable transport available

Candidates who meet the requirements are encouraged to apply.

Apply here