Vacancy: Visa Consultant

 Our client, an international and reputable organisation within the travel and tourism industry is offering this exciting career prospect within their dynamic team:

One would describe you as an organised, self-motivated individual who has effective time management skills and has a high energy, positive, vibrant and dynamic disposition.

Qualification and experience required:

• Relevant tertiary qualification in the Travel and Tourism is an advantage
• 1-2 years related experience in the Visa courier industry
• Existing relationships with Consulates/ Embassies
• Excellent communication skills (written & verbal)
• Strong sales skills and motivation
• High level of organizational and effective time-management skills
• Excellent working knowledge of the Internet and relevant Consulate/ Embassy rules and regulations

Essential duties and responsibilities include the following:

• Answering of telephone calls, emails and assisting walk-in client in a professional and courteous manner with any visa/ passport/ travel document related query
• Client liaison, customer service, networking and positive representation of Visas Zone
• Supporting the team in achieving a high quality product/ service standard
• The regulaur and ongoing communication with clients, which includes walk-in clients and existing corporate clients
• All applications need to be checked before submitting to Consulates and must meet all stringent requirements
• Be presentable and respectful at all times
• Promote the company and its services – suggestive selling
• To supply the Directors with weekly reports detailing personal experiences to implement certain measures to ensure service standards are maintained
• Build strong relationships with Consulates to ensure the clients stringent expectations are well looked after
• Inform management of any changes with requirements/ rules/ regulations taking place within the industry therefore constantly following up with Consulates
• Regular follow up with the progress of all entries/ visas added to the admin system and keeping your clients updated

In the event of you applying for this position, should you not get a response within two weeks, then please consider your application as unsuccessful

How to apply

Click here to apply online

Closing date: 17 July 2014