Mobile & Visitor Experience Graduate Opportunity at Cape Town Tourism

Cape Town Tourism is offering a Mobile & Visitor Experience Graduate internship in Cape Town, Western Cape. This opportunity focuses on delivering high quality visitor engagement services across tourism centres and mobile activation units. The role suits graduates who are passionate about tourism, customer experience and destination marketing. You will assist local and international visitors with information, recommendations and support while promoting Cape Town as a world class travel destination. The position also includes exposure to tourism sales, visitor services and brand activation activities within a fast paced environment.

Job Overview And Responsibilities

• Welcome and assist local and international visitors in a professional manner
• Provide accurate information on attractions, activities, accommodation and events in Cape Town
• Support visitors through face to face, telephone, email and online communication channels
• Promote responsible tourism practices and visitor safety awareness
• Assist in converting visitor enquiries into bookings and tourism opportunities
• Support merchandise sales, stock control and product displays
• Maintain accurate daily records and reporting for visitor interactions
• Represent Cape Town Tourism at events, activations and mobile units
• Stay updated on tourism trends and destination offerings
• Deliver consistent customer service aligned with brand standards
• Assist in improving visitor experience processes and engagement quality
• Work collaboratively with the Visitor Experience team
• Support general operational tasks within visitor centres
• Ensure a welcoming and informative environment for all visitors

Requirements And Skills

• Diploma or degree in Tourism, Hospitality, Marketing or related field
• Strong passion for tourism and destination promotion
• Excellent communication and interpersonal skills
• Confident and friendly approach when engaging with people
• Ability to work in a fast paced and customer focused environment
• Strong problem solving and customer service orientation
• Willingness to work flexible hours including weekends and events
• Basic computer literacy and communication tool proficiency
• Ability to learn quickly and adapt to different visitor needs
• Strong attention to detail in handling enquiries and reporting
• Team oriented mindset with a positive attitude
• Interest in Cape Town tourism industry and local experiences
• Professional and reliable work ethic
• Ability to represent a brand in public facing environments

This Mobile & Visitor Experience Graduate role at Cape Town Tourism offers valuable hands on exposure to the tourism and destination marketing sector. You will gain practical experience in visitor engagement, sales support and brand activation while working with one of South Africa’s leading tourism organisations. The role provides strong learning opportunities in customer service, tourism operations and destination promotion. It is ideal for graduates who want to build a career in travel, hospitality or tourism development while contributing to the growth of Cape Town’s visitor economy.

Apply here