Junior Employee Benefits Claims Administrator at Sygnia Asset Management Cape Town

Sygnia Asset Management, one of South Africa’s fastest-growing multi-management companies, is seeking a Junior Employee Benefits Claims Administrator to join their Employee Benefits Administration team in Cape Town, Western Cape. This entry-level contract role provides an excellent opportunity for individuals interested in financial services administration and employee benefits management. The position allows candidates to gain practical experience in claims processing, stakeholder engagement, and operational administration within a dynamic and fast-paced financial environment.

Role Purpose and Responsibilities

The Junior Employee Benefits Claims Administrator plays a key role in ensuring that employee benefit claims are processed accurately and efficiently. Daily responsibilities include:

• Checking that all documentation received for benefit claims is complete and following up on missing information
• Processing disinvestments and payments for various claim types, including divorce, death, and retirement, within required turnaround times
• Applying for tax directives from SARS and following up on any failed submissions
• Updating claim notes and workflows directly onto Everest
• Monitoring workflow reports daily to track progress and performance
• Scanning and archiving physical documents within the department
• Capturing nomination of beneficiary forms onto Everest
• Coordinating with internal and external parties, including consultants, administrators, management, and fund accountants
• Assisting members, consultants, and other stakeholders with queries via email and telephone

Qualifications and Experience

• Matric certificate (minimum requirement)
• Working knowledge of Microsoft Excel and Outlook

Key Competencies and Skills

Candidates must demonstrate the following to be successful in this role:

• Fluency and strong communication skills in English, both written and verbal
• High attention to detail and accuracy
• Strong numeracy and analytical skills
• Ability to problem-solve and take initiative
• Excellent organisational skills and ability to multi-task
• Capability to work under pressure while meeting deadlines
• Proactive approach with accountability for allocated tasks

This contract role provides a valuable entry point into financial services administration, offering exposure to employee benefits claims management and the opportunity to develop skills in stakeholder engagement, operational workflow management, and financial documentation.

Interested candidates can apply directly through the official Sygnia careers portal here.