Customer Service Clerks Positions Open At Postbank

Customer Service Clerks Positions Open At Postbank. The South African Postbank invites interested and suitably qualified candidates to apply for the position of Customer Services Clerk. The posts are open at Gauteng, Western Cape, Limpopo, Mpumalanga, Northern Cape, North West, Free State, Eastern Cape & Northern Cape.

Purpose of the Job

• Responsible for verification and issuing of bank cards to customers.

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues tothe Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.

Minimum Qualifications and Experience

• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be
• An added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.

How to Apply

If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.

STEP 1:
Gauteng: Click here to apply
KwaZulu Natal: Click here to apply
Western Cape: Click here to apply
Eastern Cape: Click here to apply
Mpumalanga: Click here to apply
Limpopo: Click here to apply
North West: Click here to apply
Northern Cape: Click here to apply
Free State: Click here to apply

STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:

Gauteng: [email protected]
KwaZulu Natal: [email protected]
Western Cape: [email protected]
Eastern Cape: [email protected]
Mpumalanga: [email protected]
Limpopo: [email protected]
North West: [email protected]
Northern Cape: [email protected]
Free State: [email protected]

The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.

Closing Date: 09 July 2024