Sales Associate: Omni Opportunity at Fabiani Greenacres Mall

Fabiani is inviting confident, energetic and customer-focused candidates to apply for the Sales Associate: Omni (120hr) opportunity at Greenacres Mall in the Eastern Cape. This role is suited to an individual who enjoys working with people, has a passion for fashion and is motivated by delivering exceptional customer experiences. The successful candidate will represent the Fabiani brand on the sales floor while helping customers find suitable products and contributing towards sales targets and overall store performance.

The Sales Associate: Omni role combines customer service, sales, product knowledge and stock support within a fast-paced retail environment. Candidates will be expected to understand customer needs, provide suitable solutions, identify new sales opportunities and maintain strong awareness of fashion and décor trends. The position also requires someone who can work independently while collaborating effectively with colleagues and consistently maintaining high standards of service and attention to detail.

Key Responsibilities

• Act as an ambassador for the Fabiani brand and provide an exceptional customer experience.
• Welcome and engage customers in a friendly, confident and professional manner.
• Identify customer needs and provide appropriate product solutions.
• Exceed customer expectations by understanding individual requirements and offering suitable recommendations.
• Build positive relationships with customers and contribute to customer loyalty.
• Deliver consistently high standards of customer service throughout the customer journey.
• Monitor personal sales performance against assigned targets.
• Take ownership of sales results and work towards achieving or exceeding targets.
• Sell the diverse range of products available within the Fabiani store.
• Maintain up-to-date knowledge of relevant fashion and décor trends.
• Use product and trend knowledge to support customer purchasing decisions.
• Proactively identify opportunities to generate new sales.
• Search for additional sales opportunities through customer engagement and effective product recommendations.
• Use negotiation and selling techniques to maximise sales opportunities.
• Assist customers in navigating product choices and resolving shopping-related challenges.
• Assist with replenishing stock to ensure the store is ready for customers at all times.
• Help maintain product availability and an attractive presentation on the sales floor.
• Keep the store environment customer-ready throughout the trading day.
• Work collaboratively with colleagues to achieve shared sales and customer service objectives.
• Support a positive and energetic team environment.
• Take initiative when responding to customer needs and operational requirements.
• Manage multiple responsibilities effectively in a fast-paced retail environment.
• Maintain a high level of attention to detail when handling products and completing store-related duties.
• Follow applicable store standards, procedures and operational requirements.
• Contribute positively to the overall performance and customer experience of the Fabiani store.

Requirements and Skills

• Grade 12 or Matric is required.
• A genuine passion for working with people is essential.
• Candidates should have an interest in fashion, retail and customer experience.
• A target-driven and experience-focused approach is required.
• Good verbal communication skills are essential.
• Good written communication skills are important.
• Strong customer service skills are required.
• Candidates should be confident when approaching and engaging with customers.
• The ability to build customer loyalty is important.
• Strong customer service delivery skills are essential.
• Candidates should be able to navigate customer challenges professionally and effectively.
• Negotiation and selling skills are important.
• The ability to multitask in a fast-paced environment is essential.
• Candidates must be able to work independently when required.
• The ability to take initiative is important.
• A high level of attention to detail is required.
• Good planning and organising skills are advantageous.
• Strong relating and networking skills are important when building relationships with customers and colleagues.
• Candidates should be able to adhere to established standards and maintain quality in their work.
• A commitment to continual improvement is expected.
• Good decision-making skills are important when dealing with customer and operational situations.
• Candidates should demonstrate persistence and determination when working towards sales objectives.
• The ability to consistently meet customer expectations is essential.
• Candidates should be adaptable and comfortable working in a dynamic retail environment.
• A positive, energetic and professional attitude is important.
• The ability to work effectively as part of a team is essential.

The Sales Associate: Omni (120hr) opportunity at Fabiani Greenacres Mall offers a chance to build practical retail experience while working with customers in a fashion-focused environment. The role places strong emphasis on delivering a premium customer experience while also contributing to sales and store performance. Candidates who are passionate about people, confident in their communication and motivated by achieving results may be particularly well suited to this opportunity.

Customer service will be at the centre of the position. The successful candidate will need to listen carefully to customers, understand their preferences and recommend products that meet their individual needs. Building customer loyalty through professional and personalised service will be important, as positive customer relationships can contribute to repeat business and the overall reputation of the Fabiani brand.

Sales performance is another key part of the role. The Sales Associate will be expected to keep track of performance against targets, actively search for new sales opportunities and use effective negotiation and selling techniques. Candidates should therefore be comfortable working towards measurable results and remaining persistent when pursuing sales opportunities.

Product and trend knowledge will also support success in the position. The Sales Associate will work with a diverse product range and should keep up to date with current fashion and décor trends. This knowledge can help candidates engage customers more confidently and provide relevant product recommendations based on individual preferences.

The role also includes stock replenishment and maintaining the readiness of the store. Successful candidates will need to balance customer-facing responsibilities with practical store activities while ensuring that products remain available and well presented. Strong organisation and attention to detail will be useful when managing multiple tasks throughout the trading day.

The position places importance on behaviours such as adhering to standards, continual improvement, decision-making, perseverance, meeting customer expectations, planning and organising, and relating and networking. Candidates should be willing to learn from their experiences, take responsibility for their performance and look for ways to improve both customer service and store results.

Applicants must have a Grade 12 or Matric qualification and should be ready to work in a fast-paced retail environment. The vacancy information does not specify previous retail experience as an essential requirement, making the role suitable for candidates who can demonstrate the right attitude, confidence, communication skills and willingness to learn. Strong customer orientation and an interest in fashion will be valuable in the position.

The Sales Associate: Omni (120hr) position is based at Fabiani in Greenacres Mall, Eastern Cape, and is an on-site opportunity. Candidates will gain practical exposure to retail sales, customer service, product presentation and store operations while contributing to the performance of the Fabiani brand. The role can help individuals develop transferable skills in communication, selling, relationship building, problem-solving and teamwork.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act. Interested applicants should ensure that they meet the Grade 12 requirement and are comfortable working towards sales targets while maintaining a high standard of customer service. Candidates who are energetic, confident and passionate about creating positive customer experiences are encouraged to apply through the official TFG careers platform.

Apply here