Sales Assistant Opportunity at Factorie Gateway Theatre Of Shopping

Factorie is inviting energetic, customer-focused and fashion-forward candidates to apply for the Sales Assistant opportunity at Gateway Theatre of Shopping in Umhlanga, KwaZulu-Natal. This role is ideal for someone who loves streetwear, understands youth culture and enjoys creating genuine connections with customers. As part of the Factorie team, the successful candidate will help deliver memorable in-store experiences while representing a brand that encourages young people to express themselves through fashion, music, sports and art.

The Sales Assistant role goes beyond traditional retail as Factorie aims to create an environment where customers can explore their individuality and feel confident in their personal style. The successful candidate will act as a Brand Ambassador, support merchandising and replenishment, contribute to sales goals and work closely with colleagues to create an energetic store atmosphere. This is an opportunity to become part of a global fashion and lifestyle business while building valuable customer service, sales and retail experience.

Key Responsibilities

• Act as a proud Factorie Brand Ambassador and represent the brand positively at all times.
• Create memorable, welcoming and enjoyable experiences for every customer who enters the store.
• Engage with customers in a friendly, authentic and confident manner.
• Understand the Factorie brand, its customer and its focus on youth culture.
• Support customers as they explore products and develop their individual style.
• Help create genuine customer connections through positive and engaging interactions.
• Live and demonstrate Factorie’s brand values through everyday customer and team interactions.
• Champion the brand’s foundations and contribute to its positive impact on communities.
• Keep the store looking fresh, attractive and inviting throughout the trading day.
• Merchandise products carefully in line with Factorie and store presentation standards.
• Replenish stock when required to ensure products remain available to customers.
• Help maintain an organised and visually appealing sales floor.
• Make the shopping experience easy and enjoyable by ensuring merchandise is presented appropriately.
• Work collaboratively with team members to achieve store targets and sales goals.
• Contribute positively to team morale and celebrate achievements and successes together.
• Support daily store activities and assist colleagues when required.
• Help maintain a strong customer-first approach across all areas of the store.
• Stay engaged with current fashion, streetwear, youth culture and relevant brand trends.
• Help create an inclusive retail environment where customers feel comfortable expressing themselves.
• Contribute to the overall success of the Factorie store through teamwork, enthusiasm and strong customer engagement.
• Participate in initiatives that support the Cotton On Group purpose and broader community impact.

Requirements and Skills

• A genuine interest in streetwear, youth fashion and contemporary culture is important.
• Strong customer service skills are essential for creating positive and memorable shopping experiences.
• Candidates should be confident, friendly and comfortable engaging with a diverse range of customers.
• Good communication and interpersonal skills are required.
• Applicants should have a positive, energetic and authentic approach to customer interactions.
• The ability to represent the Factorie brand confidently as a Brand Ambassador is important.
• Candidates should be willing to work collaboratively as part of a team.
• A strong team-oriented approach is required to help achieve shared store goals.
• Applicants should be adaptable and comfortable working in a dynamic retail environment.
• An interest in merchandising and visual presentation will be advantageous.
• Candidates should be willing to assist with replenishment and general store responsibilities.
• Good organisational skills and attention to detail are beneficial when maintaining store standards.
• A willingness to learn about products, fashion trends and the Factorie customer is important.
• Candidates should demonstrate enthusiasm and initiative in their day-to-day work.
• A genuine interest in creating positive experiences for customers is essential.
• Applicants should be comfortable contributing to an inclusive environment that values different voices, experiences and backgrounds.

The Sales Assistant opportunity at Factorie Gateway Theatre of Shopping is well suited to individuals who see fashion retail as more than simply selling products. Factorie is focused on helping its young customer community express themselves through fashion, music, sports and art, making authenticity, confidence and connection central to the customer experience. The successful candidate will have the opportunity to engage directly with this audience while developing valuable skills in customer service, sales, merchandising and teamwork.

Working as a Sales Assistant also provides an opportunity to gain experience within the wider Cotton On Group, a global fashion and lifestyle retailer with eight brands operating across 22 countries. The group has 1,500 stores and is powered by 20,000 team members, giving employees access to an international retail environment and opportunities to build their careers across its brands. The company also places strong emphasis on creating an inclusive workforce and welcoming people from a wide range of backgrounds and experiences.

One of the benefits of joining the Cotton On Group is the opportunity for career development across its seven brands available to team members, including Factorie, Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes and Typo. Employees also have access to a range of support and benefits, including 50% off Cotton On Group brands, 24/7 wellness support, discounts for employees and their families, uniform deals and financial-related benefits. The organisation also highlights opportunities to create meaningful change and contribute to positive outcomes in people’s lives through its broader purpose and Foundation initiatives.

Applicants should bring enthusiasm, confidence and a genuine passion for connecting with people. The ability to work as part of a team, contribute to store goals and maintain an inviting retail environment will be particularly important in this customer-facing role. Candidates who enjoy streetwear, fashion, music, art and youth culture may find the Factorie environment especially appealing.

Cotton On Group is committed to diversity and inclusion and encourages individuals from all backgrounds to apply. The company aims to bring more voices, experiences and backgrounds into its workforce while creating inclusive outcomes for both team members and customers. Candidates who require individual support to fully participate in the recruitment process can contact careersrsa@cottonon.com.au for assistance.

The Sales Assistant position is based at Factorie Gateway Theatre of Shopping in Umhlanga, KwaZulu-Natal. This opportunity offers a chance to join a youth-focused fashion brand while gaining practical retail experience and becoming part of a global team. Candidates who are passionate about fashion, customer service and authentic connections are encouraged to submit their applications through the official Cotton On Group careers platform.

Apply here