Merchandiser Opportunity at Dis-Chem Pharmacies Limited Somerset West Mall

Dis-Chem Pharmacies Limited is inviting applications for a Merchandiser position at its Somerset West Mall store in Cape Town, Western Cape. This is a permanent, entry-level retail opportunity suited to a customer-focused and organised individual who can maintain high merchandising standards while supporting customers on the shop floor. The successful candidate will be responsible for keeping products properly stocked, ensuring merchandise is neatly presented and maintaining accurate pricing and labels throughout the store. The role also includes stock rotation, stocktaking, housekeeping, customer assistance and compliance with Dis-Chem policies and procedures. Applications for the Merchandiser position close on 5 October 2026.

The Merchandiser plays an important role in ensuring that customers can easily find products and that shelves remain properly stocked and well presented. The position requires regular monitoring of stock levels, replenishment of merchandise and careful rotation of products using the first-in, first-out method. The successful applicant will also need to identify low stock, out-of-stock, damaged and expired products and report these issues to management. Because the role involves both shop floor and storeroom responsibilities, candidates should be comfortable with practical work and able to maintain a high standard of organisation. Good customer service skills are equally important, as the Merchandiser will assist shoppers with product and stock queries when required.

Key Responsibilities

• Restock merchandise as required to support product availability and maximise sales.
• Ensure delivered stock and stock pulled from the storeroom are stored and packed in the correct spaces and handled timeously.
• Check shelf stock regularly to ensure products have not reached their sell-by dates.
• Ensure the full product range is available on shelves whenever possible.
• Facilitate regular stock rotation using the first-in, first-out method.
• Report low stock levels, out-of-stock items, damaged merchandise and expired stock to management.
• Assist with stock file counts and general stocktaking activities.
• Follow Dis-Chem operating standards, store layouts and planograms.
• Flatten boxes after unpacking stock and move them to the designated area.
• Ensure front shop shelves and products are neatly presented, visible and correctly labelled.
• Check that pricing is accurate and report all price discrepancies to management.
• Keep informed about current and new products to support customers effectively.
• Build, face up, stock and maintain merchandising displays according to required standards.
• Maintain the daily physical appearance of the store and merchandise displays.
• Take responsibility for designated stock in both the storeroom and on the shop floor.
• Assist with loading and off-loading stock when required.
• Ensure products without barcodes are clearly marked.
• Assist with back shopping when necessary.
• Assist with training new staff members where required.
• Provide friendly, helpful and courteous assistance and advice to customers.
• Follow up on customer out-of-stock queries using the customer service out-of-stock list.
• Ensure customer stock queries are addressed and resolved appropriately.
• Wear the correct uniform and name badge at all times.
• Handle all merchandise carefully to minimise losses and damage.
• Comply with Dis-Chem policies, procedures, Standard Operating Procedures and health and safety rules and regulations.

Requirements and Skills

• Grade 12 or Matric is an essential requirement.
• Applicants should have up to 6 months of retail experience.
• At least 1 year of retail experience will be advantageous.
• Computer literacy, including knowledge of Microsoft Office, is required.
• Applicants must be willing and able to work retail hours.
• A strong command of the English language is essential.
• Candidates should be presentable and professional in their appearance and conduct.
• Effective communication and engagement skills are required when dealing with customers, management and colleagues.
• Trustworthiness and honesty are essential qualities.
• Good time management skills are important for completing daily merchandising and stock responsibilities.
• Being bilingual will be advantageous.
• Knowledge of merchandising standards and the FMCG industry will be beneficial.
• Product and category knowledge will be advantageous.
• The ability to analyse ZMORE reports for ordering and stocktaking will be an advantage.
• Candidates should be able to identify and report bad or suspicious behaviour involving staff members or customers.
• Applicants must be physically fit and able to lift and move heavy boxes safely.
• Candidates must be willing to comply with health and safety requirements.
• Reliable transport and/or residence close to the Somerset West Mall store is required.
• Applicants must be South African citizens.
• Candidates must have clear credit and criminal records.

The Merchandiser opportunity at Dis-Chem Somerset West Mall offers an entry-level route into the retail sector for candidates who enjoy practical work, customer interaction and maintaining high store standards. The role combines merchandising, stock control, housekeeping and customer service and requires someone who can remain accurate and organised in a busy store environment. The successful candidate will also receive a market-related salary together with benefits including medical aid, a provident fund and a staff account, while Dis-Chem notes that its Employment Equity Plan and Targets will be considered during recruitment and actively supports the recruitment of People with Disabilities. Interested applicants should ensure they meet the stated requirements, including the ability to work retail hours and perform the physical duties of the position; only successful applicants will be contacted, and candidates who have not been contacted within two weeks after the closing date should consider their applications unsuccessful.

Apply here