CxHub Assistant (Financial Services) Opportunity at Shoprite Group Rosebank

Shoprite Group is inviting applications for a CxHub Assistant position within its Financial Services division in Rosebank, Johannesburg, Gauteng. This is a contract opportunity for a customer-focused individual who is interested in building experience in customer service and financial services. The successful candidate will support customers across various communication channels, including telephone, email, live chat and social media. The role involves responding to customer queries, providing accurate information about products and services, resolving routine issues and referring more complex matters to the relevant teams. Applicants should have a Grade 12 certificate, basic Microsoft Office skills and preferably some experience in customer service, retail or a contact centre. The closing date for applications is 14 November 2026.

Key Responsibilities

• Customer Support: Assist customers with enquiries and requests across telephone, email, live chat, social media and other available communication channels.
• Query Resolution: Respond to routine customer queries professionally and work towards resolving issues efficiently.
• Product and Service Information: Provide customers with accurate information about the products, services and solutions offered by the business.
• Escalation of Complex Queries: Identify issues that require additional support and refer them to the appropriate departments or team members.
• Customer Experience: Deliver helpful, professional and consistent service while maintaining a positive customer experience.
• Accurate Record Keeping: Capture customer interactions and update relevant information accurately on the required systems.
• Service Standards: Work towards meeting established customer service standards, quality requirements and service level targets.
• Learning and Development: Participate in training, coaching and feedback sessions to improve product knowledge and customer service skills.
• Compliance: Follow company procedures, policies and relevant compliance requirements when handling customer information and enquiries.
• Continuous Improvement: Identify recurring customer concerns and contribute to improving service processes and customer support.

Requirements and Skills

• Grade 12: A Matric certificate or equivalent qualification is required.
• Customer Service Experience: Between 0 and 1 year of experience in customer service, retail or a contact centre environment is suitable for this entry-level opportunity.
• Microsoft Office Skills: Basic computer literacy and knowledge of Microsoft Office are required.
• Communication Skills: Good verbal and written communication skills are important when assisting customers through different channels.
• Customer-Focused Approach: Applicants should enjoy helping people and be able to handle customer enquiries in a professional and friendly manner.
• Problem-Solving Skills: The ability to understand customer concerns, provide suitable solutions and recognise when an issue needs to be escalated is important.
• Attention to Detail: Candidates must be able to capture information accurately and follow established procedures.
• Adaptability: The successful candidate should be comfortable working across different communication channels and adapting to changing customer needs.
• Teamwork: Applicants should be willing to work with colleagues and other departments to resolve customer issues and maintain service standards.

Shoprite Group offers an opportunity to gain practical experience in customer service within its Financial Services division. This position may suit a candidate with Matric, basic computer skills and an interest in developing a career in customer support. Applicants should note that the role is subject to the company’s recruitment and employment policies. If you do not receive feedback within 14 days after applying, you may consider your application unsuccessful.

Apply here