Project Team New Business Specialist Opportunity at Fidelity Services Group Midrand

Fidelity Services Group is hiring a Project Team New Business Specialist for its CCC Ulwazi office in Midrand. This Level 2 Agent role focuses on driving new business sales, managing customer engagement and supporting ongoing customer service initiatives across multiple security products and services. You will work closely with referral campaigns, lead management, CRM systems and customer communication channels to help grow the company’s customer base. The role is suited for experienced customer service and sales professionals who can work in a fast paced, target driven environment while managing multiple tasks accurately.

Position Details
• Position: Project Team New Business Specialist – CCC Level 2 Agent
• Company: Fidelity Services Group
• Division: Fidelity ADT
• Location: Midrand, Gauteng
• Employment Type: Permanent
• Industry: Customer Services and Security Solutions
• Functional Area: Customer Service and Sales Support
• Experience Level: Mid-Senior
• Application Status: Open

Job Overview and Responsibilities
• Drive new business sales and maintain strong customer relationships
• Contact at least 40 clients daily to support sales and service objectives
• Book a minimum of 3 sales appointments or technical service calls per day
• Support referral campaigns and ensure quick turnaround on client follow ups
• Capture and update leads accurately within the LSN system
• Maintain accurate lead status records and appointment outcomes
• Ensure no contact processes are followed correctly for all referrals
• Support service level targets and maintain customer satisfaction standards
• Handle FindU email queue queries and customer support requests
• Conduct courtesy calls for clients and support project selling initiatives
• Manage open leads from web, social media and business partners
• Achieve daily, weekly and monthly sales targets and KPIs
• Perform welcome calls for newly acquired customers
• Assist with CRM support, training and project rollouts within the CCC
• Support bad debt calling campaigns and appointment scheduling processes
• Assist with ad hoc operational duties as required by the business

Requirements and Skills
• Computer literacy including MS Office, email and internet usage
• Understanding of customer service and quality assurance processes
• PSIRA registration is advantageous
• Ability to work under pressure in a target driven environment
• Strong communication and customer engagement skills
• Excellent time management and organisational skills
• Accurate reporting and attention to detail
• Ability to multitask and work efficiently across multiple systems
• Problem solving and analytical thinking ability
• Customer focused and service driven mindset
• Self motivated with a proactive approach to work
• Ability to adapt quickly to changing business needs and projects
• Strong planning and coordination skills
• Ability to learn new systems, products and services quickly
• Understanding of products such as FindU, Secure Home, RiskWatch and Secure Connect is advantageous

This Project Team New Business Specialist role at Fidelity Services Group offers valuable exposure to customer service operations, CRM systems, sales support and security product solutions. The position combines customer engagement with performance driven sales activity in a structured call centre environment. Employees gain experience in lead generation, appointment setting, reporting and project coordination while working within one of South Africa’s recognised security service providers. This role is ideal for individuals looking to build long term careers in customer service, sales operations or contact centre management.

Apply here