Aplications Open for the AfriSam Contact Centre Agent Job Post
Aplications Open for the AfriSam Contact Centre Agent Job Post. AfriSam (South Africa) (Pty) Ltd is a leading supplier of construction-related materials, specializing in the production of Cement, Aggregate and Readymix Concrete. Operating across Southern Africa, the company offers a wide scope of career opportunities and exposure to best practices. At AfriSam we recognize that talented and enthusiastic people are the basis of our ongoing success.
Location
Reporting to the Contact Centre Team Leader, the incumbent will be based the Peninsula Quarry.
The Successful Candidate Will Be Responsible for:
- Providing excellent customer service
- Observing Call Centre best practice
- Ensuring accuracy of data input in all processes
- Attending and resolving customer queries relating to pricing, orders and deliveries
- Liaising closely with Territory Sales Managers to ensure business objectives are met
- Ensuring efficient vehicle utilization and accurate scheduling
Qualifications, competencies, knowledge and experience required:
- Grade 12 or Amended Senior Certificate, or National Certificate Vocational Level 5, or Technical Matric – N3 (4 technical subjects + 2 official languages)
- Certificate in Call Centre practices can be an advantage.
- Experience in a Call Centre/customer focused environment can be an advantage (preferably in a cementitious / construction materials environment)
- Computer literate in MS Word, Excel and SAP as advantage
- High Level of professionalism
- Good communication skills (written and verbal)
- Good interpersonal skills
- Ability to communicate with customer at all levels
- Good planning and organizing skills
How to Apply
Applicants must inform their immediate Manager of their interest in the vacancy. Please forward your application via e-mail to cape.recruitment@za.afrisam.com and use Contact Centre Agent as reference in your email.
“Applicants are advised that AfriSam is a designated employer under the Employment Equity Act and as such has an Employment Equity Plan in place.The Company therefore has the right to fill the vacancy in accordance with its Employment Equity Plan in order to fulfil its transformation objectives by preferring designated employees.”
Closing Date: 05 of June 2026
