Internship Opportunity – Technical Support Engineer at Vox Telecommunications, Johannesburg
Vox Telecommunications is seeking Technical Support Engineer Interns for its Johannesburg office. This internship runs from September 2025 to August 2026 and offers a market-related stipend for interns. The closing date for applications is 14 September 2025.
Purpose of the Role
The internship provides hands-on experience in technical support within a fast-growing telecommunications company. Interns will assist with FTTH (Fibre to the Home) service requests, troubleshoot connectivity issues, and deliver professional support to Vox customers. This role is ideal for individuals eager to build a career in technical call centre operations.
Key Responsibilities
- Participate in on-the-job training to develop technical skills.
- Assist customers with FTTH technical queries and service requests.
- Provide first-line technical support via phone, email, or ticketing systems.
- Diagnose and troubleshoot fibre connectivity issues.
- Maintain accurate records of customer interactions and resolutions.
- Ensure all customer issues are resolved efficiently and professionally.
- Follow up with customers to confirm resolution and satisfaction.
- Adhere to company processes and service standards.
- Stay updated on product knowledge, technical skills, and support procedures.
Candidate Requirements
- Excellent verbal and written communication skills.
- Flexible and willing to travel to the Johannesburg office.
- Computer literate and comfortable using various systems.
- Self-motivated and able to learn independently.
- Positive attitude with commitment to delivering “service with a smile.”
Benefits of the Internship
- Gain experience in a growing, innovative telecom company.
- Access to ongoing training and development.
- Opportunities for career advancement within a supportive team.
- Exposure to cutting-edge fibre and telecommunications technology.
- Recognition for outstanding performance and customer service.
- Positive, collaborative work culture focused on service excellence.
- Make a real impact by helping customers stay connected daily.
This internship is a chance to start a career in technical support while working with advanced telecom technologies. Interested candidates can apply for the Technical Support Engineer Internship at Vox Telecommunications here.
