Jobs

Applications Open for the Companies and Intellectual Property Commission Call Centre Agents (X9 Posts)

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Applications Open for the Companies and Intellectual Property Commission Call Centre Agents (X9 Posts).

Job Purpose:

To handle Customer calls according to prescribed Call Centre specifications
To inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

To receive and respond efficiently and effectively to inbound Customer calls;
To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
To determine and resolve Customer service requests and queries on preferably first call resolution;
To accurately capture all calls received as prescribed and provide Customer feedback
To contribute to improvement of organizational performance standards

A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management

A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
A Call Centre certificate will be an added advantage

Background verification, including criminal record and citizenship checks. It is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
CIPC reserves the right not to fill an advertised position.

All faxed, emailed, posted and or hand delivered applications will not be considered.

Click HERE to apply.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7I79

Closing Date: 24 January 2025

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.