Client Liaison Administrator x20 Posts Open at the Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA)

The Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA) invites interested and suitably qualified candidates to apply for the positions of Client Liaison Administrator.

Eastern Cape Regional Office x2
Reference Number: CLA/EC/16/10/2024

Free State Regional Office x2
Reference Number: CLA/FS/16/10/2024

Gauteng North Regional Office x3
Reference Number: CLA/GN/16/10/2024:

Gauteng South Regional Office x6
Reference Number: CLA/GS/16/10/2024

KwaZulu Natal Regional Office x3
Reference Number: CLA/KN/16/10/2024

Mpumalanga Regional Office x2
Reference Number: CLA/MP/16/10/2024

Western Cape Regional Office x2
Reference Number: CLA/WC/16/10/2024

Key Accountabilities and Responsibilities

• Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information.
• Professionally attend, handle and response to all Stakeholder queries ensuring amiable and timeous resolution
• Completing Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure
• When required timeous and accurate preparation of Tranche Payments T2, T3 and T4 ensuring all information required is attached and saved for easy accessibility
• Efficiently and effectively perform secretarial duties to support sound regional administration
• Efficiently prepare administration for booking for all Trade Test Bookings
• Apprenticeship Transfer
• Apprenticeship Recission: 24 A (mutual)
• Suspensions for Apprentices
• Suspension for Learners
• Advise and support stakeholders on processes, procedures, and information relating to skills
  development issues
• Provide guidance and support to Levy Paying Members in navigating the application procedures
  for Mandatory and Discretionary Grants
• Provide accurate feedback from the Regional Office to the Central Liaison ensuring clear and
  efficient flow of information between Regional Office and Head Office, including all aspects
  related to Regional Office and Skills Forum Administration
• Ensure the execution of project initiatives including ad-hoc projects, providing regional assistance
  to all merSETA, projects
• Maintain efficient office management processes aligned with secretarial best practices, involving
  record-keeping systems, correspondence, communication, and payment requisitions
• When required assist with effective logistics management for travel arrangements and event
  coordination as needed by the regional office for roadshows and events
• Accurate capturing of information on the system, ensuring the database is kept up to date
• Efficiently and effectively generate reports as required to assist the office in achieving its targets ensuring accuracy of information
• Oversee and supervise all apprenticeship related matters including trade test bookings, transfers, recission: 24 A, and timelines of learner and apprenticeship programs in alignment with the Quality Management System (QMS)
• Effectively and timeously administer all aspects of the suspension process for Apprentices and Learners
• Continuously track, monitor, and measure individual performance against set standards and performance targets
• Knowledge-sharing, documentation of information and informing key stakeholders on new information relating to the unit.

Qualifications, Experience, Knowledge, and Skills

• Diploma or equivalent NQF 6 qualification in Business Administration/ Office Administration/ Commerce/ Project Management/ Training or Related field
• 1 year experience in Administration and Customer Relations in merSETA is essential
• Customer Service Orientation
• Technical Skill and Competence
• Attention to Detail Skills
• Collaboration skills
• Communication Skills
• Computer literacy with solid knowledge of MS Word, Excel, Outlook, and Database
• Knowledge and understanding of Skill Development Legislation

How to Apply

Submit a fully completed job application form, a detailed curriculum vitae with three references, clearly quoting the Reference Number and region as a subject in the email:
[email protected]

Download application form

Should you apply for more than one position, please submit a separate application for each position you are applying for.

This is re-advertisement of the vacancy applicants are encouraged to re-apply if they are still interested.

Only short-listed candidates will be contacted. Should you not be contacted within 2 months after the closing date, please know that your application was not successful.

The merSETA, reserves the right not to make an appointment.

Closing Date: 16 October 2024