FlySafair is currently looking eligible candidates for the Call Centre Agent employment opportunity:
FlySafair, operated by Safair Operations, has a Group Call Centre Agent vacancy at its head office in Bonaero Park. If you’re interested in this position, here are the key details and requirements:
Duties and Responsibilities:
- Answering calls, emails, and other communications from passengers and prospective passengers.
- Taking meaningful action on these calls, such as providing information, making booking changes, assisting with lost property, helping with special needs, and creating new bookings.
- Staying informed about all aspects of the airline’s services, standard operating procedures, and terms and conditions.
- Verifying payments made by clients, capturing names, and assisting with group changes.
- Generating and following through with group quotations and bookings.
- Developing and maintaining relationships with potential and current clients.
- Providing feedback to management on recurrent passenger issues to address and correct root causes.
- Actively learning about new aspects and developments within the airline.
- Grade 12 Certificate or equivalent.
- Call Centre experience is preferred.
- Experience using Zendesk, phone systems, Raddix system, and PayU is advantageous.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- Willingness to work overtime when required.
- Candidates must be prepared to work shifts.
- Excellent attention to detail.
- Exceptional customer service skills.
- Excellent listening and communication skills.
- Impeccable timekeeping.
How to Apply:
Qualified candidates are invited to complete the prescribed form available on FlySafair’s career website. Please note the following:
- No external email applications will be accepted.
- If you do not receive feedback within two (2) weeks from the closing date, consider your application as unsuccessful.
FlySafair reserves the right to:
- Not proceed with this vacancy.
- Appoint selected candidates based on operational requirements.
Preference will be given to members of under-represented designated groups. Be sure to follow the application instructions provided on the career website when applying.
Closing Date: Tuesday 31st of October 2023