Customer Service Administrator Wanted at Mango5

Customer Service Administrator Wanted at Mango5. The organization is looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of their new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services. The candidate will be working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.


Essential Skills:

  • Attention to detail
  • Demonstrate ability to achieve in a target-focused environment
  • Ability to multitask, work to tight deadlines and possess good analytical skills
  • Experience in prioritizing workloads
  • Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
  • Maturity to deal with difficult situations with a smile and empathy
  • The ability to work under pressure within busy times yet still provide an exceptional service

Min Entry Level Experience:

  • Customer Service: 1 year
  • Experience working with UK/USA clients
  • Contact Centre Experience: 1 year
  • Experience working in a KPA/Target driven environment


  • Matric
  • No Criminal Record

Key Roles/Duties

  • Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
  • The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
  • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
  • Re-arrange patient appointments within set KPIs/SLAs
  • To provide non-clinical advice about clinic appointments and preparation
  • To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Work Level
Job Type
8,000.00 – 10,500.00
EE Position
Airport Industria

Apply Here:

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