Jobs
Course Consultant Wanted At Red & Yellow
| Remuneration: | Cost to company |
| Benefits: | Pension fund, optional Medical Aid |
| Location: | Cape Town, Johannesburg |
| Education level: | Matric |
| Job level: | Mid |
| Type: | Permanent |
| Reference: | #CCON |
Job description
We’re on the hunt for course consultants to join our talented teams in Cape Town and Johannesburg. To sell, market and consult on all our online, full-time, short courses and bespoke offerings.
Sales and consulting
- Specifically manage inquiries and registrations regarding a portfolio of over 20 online courses.
- Dealing with prospective students by email, telephone, live chat forum and face to face.
- Complete lead allocation
- Searching proactively for new revenue generating opportunities
- Corporate client management
- Project managing and facilitating corporate accounts
- Prospecting and securing new corporate business
- Apply critical thinking and problem-solving skills to client challenges.
- Upsell on existing deals and identify new business opportunities with existing high-value clients.
- Manage and maintain individual sales pipeline, as well as sales pipeline overall.
- Manage and provide forecast monthly expected revenue, ensuring monthly delivery to forecast across the team.
- Handling live website chats as well as inquiries (direct emails, website inquiries and calls)
- Preparing quotes, proposals and sales contracts
- Negotiate the terms of agreements and close sales
Marketing
- Write, plan and send marketing mailers to existing and potential students using our ESP
- Perform website administration, updates, information pack uploads
- Gather market and customer information and provide feedback on buying trends
- Identify new markets and business opportunities
- Monitor Woo-commerce and company website
- Provide regular feedback on the market requirements
- Monthly reporting on campaigns and strategies implemented for that particular month.
Customer relationship management
- Maintaining and developing relationships with existing and potential students
- Attending to escalated customer complaints and queries
- Maintaining and updating customer databases
- Contributes to team effort by accomplishing related results as needed
Administration
- Coordinate all finance requests, including student invoices, vendor forms, credit notes and reconciliations
- Record sales and compile reports, daily, weekly and monthly for seniors based on leads, conversions and trends
- Creation and maintenance of departmental process documents
Company Description
We are an independent advertising school which provides students practical marketing and advertising training for a life-long learning experience. We distil practical knowledge and share it with an active learning community that crosses geographic, cultural and technological boundaries to produce eager, ambitious minds that drive the industry forward.
Requirements
- Competence in using Microsoft Office programs (including Chrome, Word, Outlook, PowerPoint and Excel)
- Confidence with software and the ability to learn new packages quickly.
- Two to three years of work experience in a similar role.
- A thorough understanding of how businesses operates, with the ability to show clients how and where products and services can increase revenue or alleviate costs
- A broad understanding of education, training and development necessary.
- Proven application of strategic insights that add value to client business preferable.
Personal Skills/Attributes
- Strong customer-focus – able to build and maintain long-term relationships with clients.
- Excellent negotiation skills – can be direct and forceful without damaging relationships.
- Able to think strategically – anticipating future consequences and trends accurately.
- Able to balance competing priorities and manage multiple demands at the same time.
- Excellent verbal and written communication skills
- Ability to multitask efficiently and calmly in a fast-paced environment
