Service Agent for Contact Centre Wanted – Eskom

Location – Gauteng
Closing Date – 2015/01/27

Area of Speacialization :
To provide first line query resolution and information to all the Shared Services Customers

Minimum Requirements

Minimum Qualification Requirements
• Grade 12
• Human Resources Qualification , training as a Service Centre Agent

Related Experience:
• Preferably 1-2 years of working experience in customer service, telemarketing,, call centre or
• Any other related role that requires frequent interaction with customers

Skills and Competencies

Functional Competencies
• Bilingual
• Understanding of Human Resources or Finance governance documentation, i.e. Directives, Policies. Standards, Procedures and Practices including Eskom’s condition of service
• Knowledge of SAP Human Resources or Finance systems.
• Excellent customer service relations skills

Generic Skills
Accuracy:
• Ability to make a sound judgement and then passes information to appropriate individuals

Integrity
• Confidentiality- highly ethical

Resilience:
• Excellent telephone etiquette
• People Skills

Key Responsibilities
• Telephonic and Electronic Walk-in Centre: Resolve issues, attend to queries and provide information to customers
• Customer Service Relationship Management
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.
Disabled candidates are encouraged to apply for suitable positions.”

Reference Number – 50088117NF/ 329-1945612

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