Vacancy: Telesales Account Manager x 3

Main purpose of the job

Responsible for promoting relevant products as a professional Telesales representative to all assigned existing and prospective accounts.  Utilizes telephone marketing to develop and maintain productive working relationships with current and prospective customers.

Main job functions and responsibilities

Assumes responsibility for the effective performance of area sales and marketing functions.

• Makes  sales presentations to prospective customers as requested via the phone.
• Prospects for new accounts and seeks opportunities to increase existing ones.  Conducts regular sales calls to develop customer relationships and follow up on leads. Minimum of 25 active calls per day
• Tracks sales deals through closing and finalizes sales quotes. A list is supplied daily for follow-up and feedback.
• Negotiates product placement to ensure high volume positioning.
• Meets established quotas and sales goals.
• Ensures that assigned sales accounts are serviced through phone support in accordance with the company’s standards and policies.
• Ensures products are delivered on time.
• Forecasts long range account sales. This is done on a weekly basis and is not negotiable.

Assumes responsibility for establishing and maintaining good business relations with customers and external trade contacts.

• Ensures that customers are satisfied with the company’s products and services and well supported through phone contact.
• Obtains customer feedback and continually works to improve products and services.
• Resolves customer requests, complaints, and problems.
• Promotes goodwill and conveys a positive image of the company.

Assumes responsibility for maintaining effective working relations, communication, and coordination with company personnel and with management.

• Sets sales goals in accordance with company objectives.  Tracks progress towards goals.
• Provides assistance to area personnel as needed.
• Keeps management informed of area activities, changes in competitive conditions, and significant problems.
• Completes required reports and records accurately and promptly.
• Attends meetings as required.

Assumes responsibility for related duties as required or assigned.

• Completes special projects.
• Provides backup for other sales positions as needed.
• Any reasonable and lawful instruction related to work and given by an authorised person.

Education/Certification

Matric.

Sales training / certification or equivalent work experience in the field.

Required Knowledge

Knowledge of IT Hardware & Software products.

Understanding of product positioning and competitive conditions.

Knowledge of Telesales strategies and techniques.

Experience Required

A minimum of 3 years’ experience in telesales within an IT distribution environment preferably dealing with Hardware & Software Products.

Proven sales track record.

Skills and Abilities

Excellent sales ability.

Strong communication, interpersonal & public relations skills.

Excellent phone manner.

Well spoken.

Well organised.

Problem solving ability.

Customer focused.

Team player.

Honesty & integrity.

Able to cope under pressure.

Good time management.