Internal Sales Assistant Opportunity at First Technology Umhlanga

First Technology Pty Ltd is hiring two Internal Sales Assistants for its Umhlanga office in KwaZulu-Natal. This permanent opportunity is ideal for individuals who want to build a career in IT sales support while working in a fast-paced and target-driven environment. The role focuses on supporting Account Managers, handling customer queries, and ensuring smooth order processing across hardware and software solutions.

Role Overview
The Internal Sales Assistant provides essential back-office and customer support to ensure that sales operations run efficiently. You will work closely with Account Managers, suppliers, and internal teams to manage quotes, process orders, and maintain strong customer relationships. This role requires attention to detail, strong communication skills, and the ability to manage multiple tasks at once.

Key Responsibilities

Sales and Customer Support

• Provide telephonic support to customers and respond to inquiries
• Generate accurate quotes for hardware and software requirements
• Assist Account Managers in achieving their sales targets

Order Processing and Coordination

• Process all orders from approved quotes
• Place orders with relevant suppliers
• Capture and manage orders in the Accpac system
• Monitor stock deliveries and follow up on outstanding items
• Ensure timely delivery and completion of invoicing

Stock and Logistics Management

• Track stock availability and manage back-orders
• Coordinate stock collections and prepare collection notes for drivers
• Resolve issues related to incorrect or delayed deliveries

Team Collaboration

• Support other Internal Sales Assistants when required
• Build strong relationships with Account Managers, suppliers, and internal teams
• Adapt to different Account Manager working styles to improve efficiency
• Work closely with stores and delivery teams to ensure smooth operations

Understanding the Role Dynamics

• Recognize the pressures Account Managers face in meeting targets
• Align your work to support overall sales performance
• Take ownership of tasks as part of a “business unit” mindset
• Maintain strong communication across all departments

Qualifications and Requirements

• Matric is essential
• Professional sales certification from vendors or suppliers is advantageous
• Diploma or degree in Sales or Marketing is beneficial

Skills and Attributes

• Strong communication and customer service skills
• High level of attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving mindset and proactive approach
• Strong teamwork and relationship-building skills

This opportunity is ideal for candidates who want to grow in the IT and sales industry while gaining hands-on experience in order management, customer engagement, and internal sales operations.

Apply for the Internal Sales Assistant position here: https://firsttech.simplify.hr/vacancy/tqzy5c