Jobs Opportunities

Vacancy: Service Consultant

1 minute read

Key Purpose	Handle all outbound calls to Discovery Insure clients for alarms recieved linked to tracking device. To manage alarm turnaround times and liase with C-track clients and technicians on an outbound and inbound queue. This job requires 12 hour shift work.
Key Outputs	Managing alarm turnaround times Liasing with clients and service provider technicians on an outbound and inbound queue *Shift work is applicable for this role (12 hr shift work within a 4 day cycle) within a 24 hour period , including weekends and public holidays
Competencies	Self-motivated Target Driven Enthusiastic Positive attitude Take ownership or work and responsibilities Patience Attention to detail Ability to work under extreme pressure Excellent communication skills, both written and verbal Excellent administration skills Own transport essential
Qualifications & Experience	Essential: Matric Minimum 1 year call centre experience (inbound and outbound) Minimum 1 year experience in a call centre security/emergency control room Alarm tracking experience Extensive knowledge of Durban, Cape Town and Gauteng areas Excellent knowledge of tracking devices Proficient in MS Office (Outlook, Word & Excel) Knowledge of Internet Explorer MUST BE ABLE TO START 1 MARCH 2014 Advantageous Knowledge of Discovery Insure product PSIRA accreditation

How to apply

Click here to apply online

Closing date: Unspecified

Tags

1 minute read

Youth Village