Leanerships
IT Learnership Opportunity At Manpower SA
- West Rand, R5 000 – R7 000 Per Month
- Job Type: Contract
- Sector: IT
- Posted by Manpower SA Pty Ltd on Tuesday, April 11, 2017
- Reference: MPR-536
Job Summary
Introduction:International Education Provider is looking for an IT Graduate to work on a 10 month internship as a Service Desk AgentDescription:Manage the Service Desk with regard to answering all calls, via telephone and email and capturing it on the …
Job Details
Employer: Manpower SA Pty Ltd
Introduction:
International Education Provider is looking for an IT Graduate to work on a 10 month internship as a Service Desk Agent
Description:
- Manage the Service Desk with regard to answering all calls, via telephone and email and capturing it on the IT service desk system (Remedy) according to ITS policies/procedures and agreed Service Level Agreements.
- Provide efficient first line technical support over the phone, email, or in person for service request logging, problem diagnosis and resolution, problem escalation and reporting of Service Desk statistics while maintaining professional phone demeanour, courteousness, and in-depth customer service.
- Following agreed procedures, prompt response and feedback to requests for service assistance by providing information to enable users to resolve their problems.
- Accurate and detailed documenting of customer help desk interactions on the relevant system(s).
- Diagnose software / hardware problems whilst attempting to resolve issue at hand; where unable to resolve, follow the escalation procedure.
- Providing a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Participating in ongoing staff training and personal development within the IT team. Need to stay up-to-date with technologies relevant to support the Monash environment.
- Document IT related issues and solutions electronically including ITS publications, training materials and FAQ.
- Perform any other reasonable tasks as assigned by direct line manager.
- Adhere to all quality and safety requirements of the campus.
- Explore opportunities and make recommendations which contribute to the continuous improvement of the support and services provided by ITS.
Requirements:
- Matric (grade 12).
- National certificate / Diploma would be advantageous.
- Must be fluent in English (reading, writing and speaking).
- Computer literacy is essential.
- ITIL, A+, N+ would be advantageous.
- A good working knowledge of Microsoft Windows and the Microsoft Office suite of products.
- A medium level of understanding of PC and networking hardware.
- Strong analytical and problem solving skills.
Apply before Wednesday, May 10, 2017 – 28 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
