Jobs Opportunities

Vacancy: Team Leader Telesales

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Key Purpose	To lead, manage and guide a team of Life (Long Term Insurance) or Short Term (Car & Household) telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs	The successful individual will be required to perform on, but not limited to the following key outputs: • Achieve Sales target • Communication to members telephonically via fax and email • Attending to general administration • Conduct Financial Needs Analysis • Achieve quality target • Overcome objections • Adhering to service level agreements
Competencies	Competencies: • Excellent verbal and numeric communication skills • Sales Orientated • Quality driven • People-focused • Quality driven • Attention to detail • Strong Interpersonal Skills • Strong Leadership skills • Problem solving skills • Decision making skills • Stress tolerance • Excellent time management skills • Organizational awareness •Ability to work within a team and drive team culture
Qualifications & Experience	Essential: • Grade 12 – essential • 4 years outbound Life os Short Term telesales experience – essential • 2 years management/leadership experience in telesales – essential • Proficient in English – essential (writing, reading, speaking) • Bilingual – advantage (writing, reading, speaking) • Computer literate – MS Office, especially Excel – essential • Regulatory Exam and NQF 5 FAIS credits required • BCOMM or related degree will be advantageous Preference will be given to applicants from designated groups and suitable internal candidates in line with Discovery’s policies.

How to apply

Click here to apply online

Closing date: Unspecified

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Youth Village