1.    Client service

Receive inbound calls from sales reps
o    Listen carefully to understand query and toaccurately record all order details.

o    Confirm effective communication by asking questions and providing feedback.

Action and follow up on queries

Obtain authorisation for orders

Ensure accurately captured data is communicated to the client & stakeholders

Ensure feedback to sales reps

Deliver excellent call quality

o    Answer promptly(3^rd ring)
o    Use hold procedure effectively

o    Listen carefully

o    Question to confirm

o    Pronounce words clearly/no via’s.

o    End calls with a positive and friendly tone

2.    Effective administration

Accurately capture information received from various sources.

Adhere to administrative systems

File information as per file procedure

Ensure 100% filing accuracy

Distribute required information to all the relevant parties within 1 hour.

3.   Self management

Take ownership and accountability for tasks and activities and demonstrate effective self-management.

Follow through to ensure that quality and productivity standards of own work are
consistently and accurately maintained.

Inform relevant
parties in the event of tasks or deadlines not met and provide appropriate
resolution.

Maintain a positive attitude and respond openly to feedback.

Manage colleagues
and client’s expectations and communicate appropriately

Manage own disruptive emotions (handle   stress in ways that do not negatively
impact on the team).