Call Centre Opportunities At Sanlam

The Sanlam Personal Finance (SPF) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs. As Wealthsmiths™ we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Position Description

Key Responsibilities

Core responsibility:

• Our business is dived into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.

• You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.

• Effectively deal with all client calls; investigating, and ensuring resolution of client policy service enquiries.

• Please note that this inbound call centre position.

Minimum Requirements

Qualifications:

• Matric/Grade 12
• Tertiary qualification would serve as an advantage.

Experience:

• Life insurance customer service experience.
• Experience in assurance administration.
• Competent with the administration of life covers, retirement annuities, savings plans and investments.
• Call Centre experience is critical for this position.

Knowledge:

• Knowledge of both the Legacy and the Epsilon (Stratus) operating platform and products is very important for this position.
• We require individuals that are able to fluently communicate in English and Afrikaans. An African language would advantageous.
• Must be very effective in simultaneously navigating computers while communicating with clients on the phone.  
  

Competencies

• Must have passion for customer services
• Strong communication skills
• Aptitude to identify and solve problems
• Capacity to manage information
• Very good Interpersonal skills
• You must have Integrity and hold respect for others