Letsema Sedibeng Retirement Fund: Call Centre Agent Opportunity

Letsema Sedibeng Retirement Fund has a vacant position of a Call Centre Agent from one of its clients to be occupied by an applicant that will be successfully appointed based on the requirements for this position. This opportunity has come up with a fast growing international retirement fund Administration Company. They are looking for dynamic individuals to join their team. The individual must come from an employee benefits environment.

Requirements and Duties:

Requirements:

>>Matric

>>Sound experience in Pension Fund admin

Duties:

>>Attending to phone calls of the customers

>>Anticipating problems and needs of the customers

>>Able to handle calls in a pressure environment

>>Be able to maintain confidentiality of the valuable information

>>Identify and escalate priority issues

>>Be capable of handling issues and complaints with providing solutions to the customers

>>Provide information in an efficient and accurate manner

>>Must be aware of every aspect related to Retirement Fund Administration in terms of processes, products and services and policy procedures.

Manage and resolve customer complaints

Competencies:

>>Good computer skills

>>Good interpersonal skills

>>Required language proficiency Strong level of responsibility

>>Able to work independently

>>Experience in customer service environment

How to Apply:

Visit here to Apply Online

Salary Scale: R 9 000 per month

Closing Date: 10 April 2015